Simon E. Email & Phone Number

Farnborough, England, United Kingdom

Creates complex and intricate workflows, often bespoke for each customer, to ensure they can work more efficiently. Lead multiple innovative projects to improve user experience, self-taught video editing to create training videos and leads the creative design and interface for the online training suite. Works collaboratively with each department to ensure continuous improvement and development of products and customer experience.Key duties Organises project rollout structureCreates and redesigns project documents, i.e., resources, project plans, reports and end-user trainingCreates and maintains complex workflows Develops and improves processes followed by the Workflow Implementation team Maintains training materials and delivers continuous improvement to the businessDelivers ongoing support to customers within, and outside of my department Develops and maintains relationships with third-party providers

Luton, United Kingdom

Promoted to Lead Implementation Specialist after just three months. Successfully delivered a project rollout of the CRM tool Salesforce. Managed a team to implement the system into multiple branches at one time. Key duties: Gathered feedback, created stakeholder presentation material and chaired stakeholder meetings.Managed teams within the branch.Created and delivered business change documents to innovate new ways of working in the system.Managed change with the area and branch management.Supported business testing of new updates and delivered feedback.

Luton, United Kingdom

Holborn

Key Responsibilities:● Selected to complete one of the biggest transformation change programs in British retail, with a budget of 37 million. The aim of the project is to change the way they manage their stores and colleagues using a system called Kronos – a system which enable them to pay their retail colleagues, schedule, forecast and track absence● Gained an insight into the needs of the business; set objectives in line with organisational aims, including scope, content, timings and budget; planned work schedules and deadlines to meet the agreed requirements● Targeted to implement the project throughout all supermarket and convenience stores across the south of England● Liaise with senior management to facilitate release planning meetings and development of the product roadmap ● Managed the insights of managers, directors and stakeholders, helping to ensure all parties agreed with the current scope and roadmap of projects● Play a role within the team to develop programme scopes and objectives, involving all relevant stakeholders; ensure resource availability and allocation● Create detailed programme plans to track progress, mitigated risks; escalated high risks to the programme manager● Use appropriate verification techniques to manage changes in project scope, schedule and costs● Measure programme performance using appropriate systems, tools and techniques● Play a key role within client and stakeholder meetings; utilising negotiation and influencing skills to gather client requirements and gain project/idea buy in from senior members of the team ● Provide technical advice and put forward ne and effective ways of working with appropriate tools and software● Developed professional skills and knowledge relating to current processes in stores; utilised knowledge to understand how and why Kronos being introduces was going to streamline processes

Godalming, Surrey, United Kingdom

● Manage a high performing team through a variety of analytical and motivational techniques ● Identified training and development needs within the store through job analysis, appraisal schemes and regular consultation with Store Leads and HR Manager● Executed HR policies including sickness/absence monitoring and reduction● Conducted regular staff 1-2-1’s and yearly appraisals, identify employee training needs and CPD● Cooperated and collaborated with internal and external auditors to ensure food safety, adherence to legislation i.e. the sale of alcohol; all products on sale are priced correctly; HR audits, ensuring all staff have a right to work in the UK, appropriate staff training, payroll and absence management● Tracked and finalised staff schedules and rotas; submitted labour costs to payroll● Produced structured weekly progress reports highlighting sales, staff, quality and customers ● Monitored product display accuracy and appearance to implement promotions ensuring presentation pricing and signage are properly displayed to maintain in-stock conditions● Responsible for stock control by carrying out stock checks on a weekly basis, analysing results and implemented action plans according to the variances shown

Woking

Fleet

Basingstoke

Farnborough