Simon Erith Email & Phone Number

Egham

Duties and Responsibilities:● Directly oversees all aspects of accident damage assessment and repair operations at 4thDimension, the leading motorcycle claims service provider in the UK.● Manages a diverse team of 60 professionals across 7 departments, ensuring seamlesscollaboration and adherence to stringent quality standards.● Leads recruitment efforts and spearheads comprehensive training programmes to attracttop talent and enhance staff proficiency across all departments.● Develops and executes strategic plans for resource allocation, driving operationalefficiency and timely project delivery at all times.● Champions research and development initiatives to stay abreast of industry trends andimplement cutting-edge solutions across the organisation.● Cultivates and nurtures strong relationships with suppliers and clients, negotiatingcontracts and fostering mutually beneficial partnerships.● Takes charge of financial management tasks, including profit and loss analysis andimplementation of cost-saving measures while upholding service excellence.● Demonstrates effective leadership and stakeholder engagement skills to driveorganisational goals and foster a positive work environment.● Utilises extensive experience in operations management, consistently delivering tangibleresults and contributing to company success year after year, seeing the workforce growfrom a dozen employees to over 500.

Egham, Surrey

Duties and Responsibilities:● Worked closely with the Managing Director to successfully secure new businessopportunities and broaden the scope of offerings for existing clients, overseeing everyaspect from initial product development to contract negotiation, planning, and seamlessimplementation.● Acted as the primary liaison between the company and multiple broker and insurer clients,fostering robust relationships and ensuring effective communication channels toconsistently surpass Service Level Agreements, Key Performance Indicators and customersatisfaction benchmarks.● Developed and implemented refined systems, processes, and communication protocols toensure operational efficiency and strict compliance with regulatory requirements imposedby clients and governing bodies. This involved conducting regular business audits tomaintain adherence.● Led sales efforts for business solutions and conducted comprehensive training sessions forclient call centres and engineers during contract launches, guaranteeing a smoothtransition and exemplary client satisfaction.● Played a pivotal role in establishing franchise agreements with various motorcyclemanufacturers, facilitating direct parts supply, tailored training initiatives, and strategictechnical partnerships to elevate repair capabilities and broaden the company's marketpresence.

Egham, Surrey

Duties and Responsibilities:● Oversaw a team of approximately 15 motorcycle repair technicians, focusing on enhancingefficiency, turnover, and overall repair quality.● Implemented strategic initiatives to streamline operations and increase turnover, whileconcurrently raising the standard of repair work.● Engaged staff by involving them in decision-making processes and creating avenues forcontinuous professional development.● Introduced tailored training programmes and workshops to equip technicians with thelatest industry knowledge and skills, thereby enhancing their proficiency and performance.● Cultivated a collaborative and innovative work culture, fostering a sense of ownership andpride among team members, resulting in improved outcomes and heightened customersatisfaction.

Egham, Surrey

Duties and Responsibilities:● Collaborated closely with the Managing Director, following a successful universityplacement with the company, to drive exceptional growth averaging 95% annually over 5years.● Played a pivotal role in various areas including research, development, and strategicdecision-making, leading to the successful implementation of crucial businessinfrastructure across repair facilities, IT systems, telephony, security measures, supplierrelationships, and recruitment strategies.● Orchestrated a seamless site relocation in 2010, ensuring minimal disruption to operationswhile maximising resource utilisation and efficiency.● Spearheaded efforts to diversify the company’s service offerings from motorcycle repair toa comprehensive claims service provider, effectively aligning the business with evolvingmarket needs and significantly enhancing overall customer satisfaction.

Hindhead, Surrey

Routine servicing, QC checks, customer liaison.

Bsc Motorsport Technology, Automotive Engineering Technology/Technician, 1St

Activities and Societies: Formula StudentYear 1: Motorsport and automotive technology; analytical techniques; materials and electrical.

A-Levels, Resistant Materials, Physics, Computing