Simon Etheridge Email & Phone Number

Reading, United Kingdom

• Leading the IT Service Delivery team and reporting into the Director of IT, with responsibility for managing the overall operational delivery of all major IT service delivery contracts and contracted SLAs in relation.
• Network Services Project; retender of network and infrastructure services to a managed cloud platform including involvement in the tender process, service design, project delivery and ongoing management of the contract.
• Migration of 9,000 exchange mailboxes to Exchange Online including the planning, communications and technical oversight of the migration to minimise disruption to the organisation.
• Implementation of technical controls for information security and management using a suite of Sophos products for endpoint protection, device security, monitoring and reporting.

Reading, United Kingdom

• Influential in the design, for the implementation as well as responsible for the ongoing maintenance of Dimensions’ IT infrastructure. Reporting directly to the IT Team Leader and supporting the 2nd Line team with.
• Supporting the adoption of PRINCE2 and ITIL methodologies within the organisation
• Migration to Windows Server 2008 R2 including virtualisation of key systems
• Email migration to Exchange 2010 with cloud-based backup
• Migration to geo redundant data centres including entirely new hardware and software
• Voice over IP telephony upgrade to Lync Unified Communications platform with voice, video and IM functionality

Reading, United Kingdom

• Growth of the IT Helpdesk brought a progression to the 2nd Line position. Responsible for providing in-depth technical support across the business when queries had been escalated from the 1st Line team. Taking on.
• Migration of acquired company’s IT system
• Production of technical documentation to educate junior colleagues with handling day-to-day issues
• Implementation of CRM system
• Deployment of several Polycom video conferencing systems, including a central management server
• Technical support of server installations and data centre maintenance

Reading, United Kingdom

• Initially the sole member of the IT Helpdesk, and therefore the first point of contact to the business for all IT related issues and queries, refining skills for customer service and working under pressure. These.
• Implementation of ticket tracking system
• Production of training materials for new colleagues

Reading, United Kingdom

Tasked with organising staff training events, booking staff onto these events and sending out the relevant documentation. This included booking venues, trainers and caterers. Sending out scheduling information to each region and allocating staff to these sessions ensuring they ran smoothly. Updating training records and providing attendees with the correct.