Simon Evans Email & Phone Number

Dorney, England, Gb

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

Key Responsibilities:● Conduct peer reviews and assessment of Trainers to ensure their delivery of programmes meet required standards, whilst certifying them to deliver new courses● Create and sustain a training needs analysis process to identify staff skills and development needs● Design, co-ordinate, deliver and evaluate learning and development activities in line with identified development needs, design bespoke training based on individual learning needs● Support the development and evaluation of a comprehensive CPD framework and development programme to meet the requirements of integrated governance and professional regulation● Lead on the quality systems and process for reviewing all learning and development activity, ensure that activity is customer focused and supports the achievement of the Company wide targets and objectives● Analyse and act on information to proactively manage agreed targets, standards, training activity reports and action plans for all learning and development activity● Maintain systems and processes to continually monitor standards, prepare and implement action plans to improve quality of services

Heathrow

Key Responsibilities:● Designed and delivered a number of training sessions to develop people at all levels, by supporting the growth of their skills with the aim of enhancing performance, productivity and profitability● Adapt all lessons to suit audience, demonstrable awareness of students learning style and cultures● Accountable for the training and direct management of trainers, maximise productivity through ongoing performance monitoring and review● Managed numerous projects; monitored all project deliverables including timing, and budgets to mitigate any risks● Accountable for continuous improvement of product portfolio ensuring compliant, high quality and commercially focused suite of learning interventions● Monitored learner progress by marking and assessing work, engaged in question and answering sessions

Facilitated a variety of training session to British Airways delegates, whilst managing allocation of resources● Delivered coaching and mentoring to new trainers on development● Promoted improvements by delivering constructive feedback to course owners● Served as a role model to new entrant cabin crew e.g. uniform standards and behaviour● Continuous monitoring of all course materials to ensure they were to date and compliant with requirements

London, United Kingdom

Key Responsibilities:● Ensured the satisfaction of passengers by answering questions and offered assistance, worked with high profile guests● Continuous analysis of safety issues throughout emergency situations and demanding situations, followed up to ensure resolution● Undertook analysis to identify any areas for improvement, put forward innovative recommendations to enhance processes and customer experience● Promoted compliance to all company standards, whilst delivering excellent customer service● Monitored the cabin frequently for the entire duration of the flight● Prepared accurate reports concerning any significant issues

Staines, Surrey, United Kingdom

Key Responsibilities:● Managing staff and allocation of duties.● Cashing up at the end of the day.● Arranging cover for staff sickness.● Maintaining public relations with a view to increasing and maintaining memberships.● Resolving issues that arose.● Ensuring equipment was working properly and that Health and Safety standards were followed.● Providing on the job training for new members of staff.● Dealing with hazardous substances.

Economics

Activities and Societies: Rugby

Education record

Senior school