Simon Fairall Email & Phone Number

New South Wales, Australia

New South Wales, Australia

Penrith, New South Wales, Au

Bella Vista, Nsw, Au

ResponsibilitiesStrategy - Growth in services & revenue through mergers & acquisitions, bids, grants and tenders.Operational Leadership - Business support units - Employment Claims and Customer Support Centre - Business Improvement - Customer Acquisition for Disability Employment Services and NDIS services such as SLES

Bella Vista, Nsw, Au

Responsibilities - Service Delivery of jobactive, Disability Employment Services, Community Engagement Team, ParentsNext and NDIS Employment (SLES), Centralised Claims Team and Customer Service Team, representing approximately 100 staff across NSW. - Apply effective talent & performance management practises which encourage capacity building of talented employees as well as holding all employees accountable for their performance. - Development of operational plans that align with the strategic plans - Manage senior-level business partnerships with funding bodies and services, agencies to obtain cooperation & to meet mutual goals & objectives. - Contractual service compliance by thorough understanding & application of quality frameworks & policy & resources. - Financial Management - develop and manage a budget ranging from $5m - $10m pa - Customer Satisfaction with services

Bella Vista, Nsw, Au

Delivery of strategy related to roll out of employment programs. Development of strategy to grow new business.

Parramatta, Nsw, Au

Responsibilities - Service Delivery of Jobs Services Australia, Disability Employment Services, National Partnerships Team, Access to Mentoring, Work for the Dole Coordinators and Training Services, representing approximately 280 staff across NSW, QLD and VIC. - Contract Performance: STAR ratings and Quality Management - Budget management: approx. $20m. - Manage senior-level business partnerships with funding bodies and services, agencies to obtain cooperation & to meet mutual goals & objectives.

Parramatta, Nsw, Au

Establish & maintain a communication system that manages and disseminates information relating to service delivery, contractual requirements & best practice initiatives.Management of service contracts, including document control, interpretation and dissemination for implementation.Management of external QA accreditation processes and legislative requirements to deliver contracts.Quality assurance systems implemented that promote consistency in the monitoring of and improvements in all servicesResearching & coordination of the implementation of best practice initiatives.

Parramatta, Nsw, Au

Implement Quality Assurance (QA) systems to facilitate the continuous improvement of organisational processes, ensuring the ongoing development of high performing & high quality jobseeker servicesManage risk through coordination of internal audits ensuring services are delivered in accordance with contractual obligations, Break Thru policy & procedures & quality frameworks.Coordinate the development & review of program policies & procedures to maintain compliance with contractual requirements & provide a training tool for program staff.Coordinate regional training delivered by the quality team to ensure program staff are skilled in using contract & policy guidelines as a framework for decision making which is in the best interests of Break Thru & its jobseekers.

Lead and manage the contractual and financial performance of multiple, geographically spread sites in the region to achieve government and company targets. Implement and maintain the APM service delivery model ensuring high levels of job seeker engagement, intensity of employment focused activity, job referrals, job placements, outcomes and sustainability.Ensure site compliance with all contracts and take a leadership role in all quality review and audit processes.To build and maintain effective relationships with DEEWR, employers, Centrelink, community organisations and training providers.

Bachelor Of Arts (Ba) Diped, Economics

High School Certificate, Hsc

Education record