Simon Farthing
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Simon Farthing Email & Phone Number

VP Customer Success at Bloomreach at Bloomreach
Location: London, England, United Kingdom 10 work roles 2 schools
1 work email found @bloomreach.com 1 phone found area 415 LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

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Work email s****@bloomreach.com
Direct phone (415) ***-****
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Current company
Role
VP Customer Success at Bloomreach
Location
London, England, United Kingdom

Who is Simon Farthing? Overview

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Quick answer

Simon Farthing is listed as VP Customer Success at Bloomreach at Bloomreach, based in London, England, United Kingdom. AeroLeads shows a work email signal at bloomreach.com, phone signal with area code 415, and a matched LinkedIn profile for Simon Farthing.

Simon Farthing previously worked as VP of Customer Success at Bloomreach and VP, Global Customer Operations and EMEA Customer Success at Kibo Commerce. Simon Farthing holds Marketing Bsc (Hons.) from Lancaster University.

Company email context

Email format at Bloomreach

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{first}.{last}@bloomreach.com
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AeroLeads found 1 current-domain work email signal for Simon Farthing. Compare company email patterns before reaching out.

Profile bio

About Simon Farthing

Client Services and Customer Success leader with 17+ years’ experience across high growth SaaS, agency and client roles.Passionate about the role of Customer Success as a discipline for developing healthy and productive customer relationships, driving customer value, measuring success and creating a customer-first culture.Experience building and leading Client Services, Strategy, Insight, CRM, and Customer Success organisations. Regarded as a leader, coach, mentor and innovator working across retail, travel and hospitality, financial services and automotive verticals in EMEA, North America and MENA.Expertise across personalisation, e-comm, order management, AI, machine learning, optimisation, search, CDP, governance, analytics, insights and email marketing.Devoted father and husband, enthusiastic but unremarkable runner, cyclist and swimmer.

Listed skills include Digital Marketing, Social Media, Mobile Marketing, Direct Marketing, and 39 others.

Current workplace

Simon Farthing's current company

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Bloomreach
Bloomreach
VP Customer Success at Bloomreach
AeroLeads page
10 roles

Simon Farthing work experience

A career timeline built from the work history available for this profile.

Vp Of Customer Success

Current

Mountain View, California, US

It's my privilege to lead our 100 strong team of customer success and professional services individuals across 5 regions and 20+ countries.Achievements: - Performance: delivered best ever net and gross retention, and best in class for SaaS operating metrics including NPS, services margin, and earned growth- Expansion and maturity: hired over 50 individuals.

Mar 2021 - Present

Vp, Global Customer Operations And Emea Customer Success

Austin, Texas, US

Holding ultimate responsibility for gross and net retention of our EMEA customers as well as global ownership of customer operations including data, processes and insight.Achievements: - Leadership: developed individuals from diverse backgrounds and skillsets into outstanding customer success professionals- Retention: exceeded net and gross retention.

Dec 2020 - Mar 2021

Senior Director, Customer Success

Austin, Texas, US

Following Monetate's acquisition into the Kibo Commerce (Vista Equity Partners) I lead our Customer Success function in EMEA as the most senior regional team member. This includes our Monetate (personalisation, testing, agility), Certona (personalisation and recommendations), OMS and E-Comm products working with hundreds of world-renowned brands including.

Nov 2019 - Dec 2020

Senior Director, Emea Customer Success & Professional Services (Acquired By Kibo Commerce)

Dallas, Texas, US

Led our Customer Success and Services function, responsible for the success, growth and retention of our EMEA book of business. Working across a breadth of world renowned brands such as Adidas, John Lewis, Waitrose, JD Sports, and hundreds more.Hired and developed a team of Customer Success Managers, Strategy Consultants, Technical Consultants and Analysts.

Jan 2018 - Nov 2019

Director, Global Strategy & Insights

Dallas, Texas, US

Hired a team of 6 consultants in the UK and USA to become a highly valuable billable thought leadership practiceDeveloped ROI, platform adoption, competitor benchmarking, and success plan frameworks that have become cornerstones of our global businessDay to day our global strategists are thought leaders that provide insight on how to best utilise machine.

Jun 2016 - Jan 2018

Head Of Consultancy

London, London, GB

Led a team of consultants in the UK and Dubai, utilising data science techniques as a problem solving engine to deliver value to clients across retail e-commerce, finance and travel.Part of the senior management team, transforming a UK based email agency into a global data science consultancy.Hired a team of seven strategy consultants and delivered high.

Jan 2014 - Jun 2016

Senior Ecrm Consultant

London, London, GB

  • Responsibilities
  • Understand the relationship between our clients business and their customer to offer insightful and valuable consultancy
  • Enable our clients to de-silo their data in order to construct multi-channel strategy from the insight this reveals
  • Perform analysis across customers and campaigns and monitor key performance indicators from inside and outside the business
  • Shape the company direction to ensure we develop a clear understanding of client needs and maximise the value we offer our customers
Feb 2013 - Jan 2014

Senior Customer Marketing Manager - Carphone Warehouse & Geek Squad

Carphone Warehouse
  • Responsible for improving retention and customer LTV for Carphone Warehouse and Geek Squad by developing a dynamic and engaging customer journey for our customers.Achievements
  • Launched 'Connected Life' - our in-life communications programme which increased customer retention by 21% and was awarded an MAA award for the 'Best and most effective long term campaign 2013'
  • Joined Carphone Warehouse as Customer Marketing Manager - and promoted to Senior Customer Marketing Manager with responsibility for all in-life communications for both CPW and Geek Squad
  • Incorporated pioneering personalisation and mobile marketing. Developing mobile landing pages, responsive design and SMS based local marketing - improving email metrics by over 300%Responsibilities
  • Developing our CRM strategy to introduce an industry leading programme, delivering personalised email, SMS, mobile, social and DM messages throughout a 24 month life cycle
  • Utilising our data systems to maximise LTV, continually develop and improve our output and deliver maximum value to our customers with the ultimate aim of increasing retention
May 2010 - Feb 2013

Marketing Manager

Rayovac
  • Responsible for European marketing covering a range of above and below the line activity including email marketing, loyalty, relationship marketing, international events co-ordination and advertising
  • Managed European email campaigns from initial concept through to implementation and testing
  • Website developer for international sites, responsible for analytics, PPC and continuous improvement
  • Responsible for retention – incorporating the launch of a friend referral programme, pack discounts and cross sell to increase loyalty and LTV
  • Developed our international product launch strategy – producing in-store displays, marketing literature, and PR
Jan 2008 - Jun 2010

Marketing Officer

County Durham Foundation

Responsible for managing new CRM and digital donor campaigns, website development, and relationship marketing.

Dec 2006 - Dec 2007
2 education records

Simon Farthing education

Marketing Bsc (Hons.)

Lancaster University

Certificate In Direct & Digital Marketing

Lancaster University
FAQ

Frequently asked questions about Simon Farthing

Quick answers generated from the profile data available on this page.

What company does Simon Farthing work for?

Simon Farthing works for Bloomreach.

What is Simon Farthing's role at Bloomreach?

Simon Farthing is listed as VP Customer Success at Bloomreach at Bloomreach.

What is Simon Farthing's email address?

AeroLeads has found 1 work email signal at @bloomreach.com for Simon Farthing at Bloomreach.

What is Simon Farthing's phone number?

AeroLeads has found 1 phone signal(s) with area code 415 for Simon Farthing at Bloomreach.

Where is Simon Farthing based?

Simon Farthing is based in London, England, United Kingdom while working with Bloomreach.

What companies has Simon Farthing worked for?

Simon Farthing has worked for Bloomreach, Kibo Commerce, Monetate, Profusion, and Carphone Warehouse.

How can I contact Simon Farthing?

You can use AeroLeads to view verified contact signals for Simon Farthing at Bloomreach, including work email, phone, and LinkedIn data when available.

What schools did Simon Farthing attend?

Simon Farthing holds Marketing Bsc (Hons.) from Lancaster University.

What skills is Simon Farthing known for?

Simon Farthing is listed with skills including Digital Marketing, Social Media, Mobile Marketing, Direct Marketing, Strategic Planning, Data Management, Marketing Strategy, and Email Marketing.

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