Client Services and Customer Success leader with 17+ years’ experience across high growth SaaS, agency and client roles.Passionate about the role of Customer Success as a discipline for developing healthy and productive customer relationships, driving customer value, measuring success and creating a customer-first culture.Experience building and leading Client Services, Strategy, Insight, CRM, and Customer Success organisations. Regarded as a leader, coach, mentor and innovator working across retail, travel and hospitality, financial services and automotive verticals in EMEA, North America and MENA.Expertise across personalisation, e-comm, order management, AI, machine learning, optimisation, search, CDP, governance, analytics, insights and email marketing.Devoted father and husband, enthusiastic but unremarkable runner, cyclist and swimmer.
Listed skills include Digital Marketing, Social Media, Mobile Marketing, Direct Marketing, and 39 others.