Simon Fernandez Email and Phone Number

• Co-develop, launch, and maintain a customer-facing website application built with a mix of low-code tools and Apex/LWC customization, hosted on the Experience Cloud to achieve 100% digital adoption of Case creation while reaching over +100,000 customers. • Develop a multiple screen flow LWC to automate a manual customer service process, fast-tracking record insert/updates and email notifications via third-party service API integration and reducing back office work by an average of 14%.• Implement Apex trigger logic to fully automate a Document record creation process and email notification upon Case update, eliminating service agent manual data entry by 95%.• Align with Salesforce Architects and Tech Leads to optimize system performance, debug production org issues, and assist with team member code reviews.• Present system demos and provide knowledge transfers to cross-functional stakeholders on a recurring biweekly sprint basis, championing the Scaled Agile Framework to develop and complete JIRA stories within tight deadlines.

• Fully migrated and delivered two customer Salesforce Classic Service Cloud Console Applications from the Salesforce Vlocity framework (Angular based) to a customized Lightning Web/Aura Component framework, creating a robust Console UI with a modern look and feel while reducing client-server round trip times by up to 6 seconds.• Integrated a new line of business into a Salesforce Classic Service Console, launching a phone customer service survey through multiple SOAP/REST web service API callouts to external systems that reached over +300,000 customers.• Conducted high-end process and application customization incorporating the project development life cycle, including System Analysis, Design, Development, Unit/Performance Testing, and Change Set Deployment between Orgs.• Collaborated within multiple development teams and cross-functionally, employing the Agile-JIRA methodology to fulfill stories and lead development tasks within strict deadlines.• Guided and assisted four team members on Salesforce development (LWC, Omnistudio-Vlocity, Apex programming).

• Designed and developed a Salesforce Omnistudio application for ski rentals by configuring and integrating Flex Cards, OmniScripts, Integration Procedures, and DataRaptors, per established requirements.• Reinforced Salesforce development best practices of Apex classes, Apex test classes, Batch Apex, Triggers, SOQL queries, Visualforce Pages, and Lightning/Aura components.• Implemented and evaluated org-wide security best practices and record-level security.• Completed an intensive nine-week training course aligned with the Salesforce platform, designed to fully support new hires in achieving their Salesforce certifications.

• Created and configured custom objects, custom fields, formula fields, validation rules, and business processes.• Developed a Task Manager with Aura components, to query the database, and update records per user input.• Developed Apex classes that accessed custom settings and queried custom metadata to modify UI per user input.• Worked with data validation and created a duplicate contact tracker trigger, employing data importing tools (Dataloader, Workbench) to import and update records in bulk.

Reduced delivery times, freight, and inventory costs by categorizing purchasing initiatives of direct/indirect spend.Managed vendor database to accelerate sourcing and procurement; assisted in budget analysis and forecasting. Expedited purchase order creation, conflict resolution, invoice revision, payment process and contract close-out.

Conduct market research of regional blockchain & cryptocurrency environment.Design marketing plan and strategies to raise ICO awareness for clients in Spanish speaking countries.Acquisition and outreach of Journalists, Influencers and Investors relevant to the Latin America.Create and execute content marketing strategies and instruct the freelancers involved.Outreach and representation to regional market on behalf of LGO Launch and its multiple clients.Building, enhancing and supporting client social media accounts and channels.Assist in the spanish translation checks of documents and marketing materials.

Managed procurement contracts and agreements, including over $10M accounts, in compliance with legal requirements and company policies & specifications.Identified opportunities and implemented actions to maximize purchasing process efficiency, conducting market research via trade publication, Internet, catalogs and trade shows to identify potential suppliers.Established strategic relationships with key stakeholders and suppliers to ensure all contract terms represented best practice and maximum commercial benefit for the employer.Led negotiation of procurement agreements, modifications and change orders with general contractors, consultants and vendors in a global setting, across multiple continents, languages and currencies.Contributed and assisted with the consolidation and rationalization of the Master Vendor List database.Managed purchase requisitions and planned orders, prepared purchase orders and subcontracts.Collaborated on monthly progress report presentations to C-level executives.Liaised with diverse Project Departments & Teams to plan and prioritize purchasing activities.Utilized SAP ERP for Purchase Order issuance and to resolve queries as required.Developed instructional materials, procedures, worksheets and templates based on personal experience to guide new engineers, while providing on the job procurement training.

Carried out contract drafting, initiation, administration and termination/close-out activities for various types of contracts in order to guarantee execution according to company policy.Drafted contract revisions & reports, which summarized contractual requirements, budget execution, calculation and control.Reviewed bids, conducted negotiation of terms and conditions, administered the award of contracts and contract amendment.Employed S-Curve Analysis and Earned Value Method to guide and assist project managers across different departments regarding contractual restrictions and project schedule/cost limitations.Prepared contract records and auditable files to obtain management approvals, including applicable payments, legal conditions, change orders, claims, time extensions, liabilities and warranties, cost variation calculations and negotiation.Kept contract budgets on track using a SAP software platform.

Ensured every assigned contract had a Project Master Schedule on Primavera P6, cost loading of the schedule, and maintained them in accordance to contractual requirements through bi-weekly updates or contractual requirements.Gathered information from the project team to develop project execution schedule, project execution plan, and Work Breakdown Structure (WBS).Monitored project progress through Critical Path analysis and performed variance analysis in comparison with the schedule baseline.Calculated and controlled project man hours, prepared and maintained project control documentation including cost and resources.Structured & coordinated activities performed by the Engineering, Contracting and Procurement Departments to guarantee on-time completion of tasks.

Quality Assurance Engineer of the Bridgestone-Firestone Valencia Tire Manufacturing and Assembly Plant.- Controlled and optimized manufacturing process through the constant incorporation and evaluation of improvement opportunities, based on Lean Manufacturing Methodologies and Six Sigma approach.- Supervised quality inspection personnel.- Coordinated engineering improvement projects in manufacturing lines.- Monitored and conducted corrective activities follow up.- Responsible for corporate quality audits of the tire assembly lines.- Presented status and improvement reports to high level management.

DANAVEN - Axles & Driveshafts Plant Quality Process Engineer of the plant axle and driveshafts assembly production lines. - Controlled and optimized an assembly line process for automotive drive axle products and driveshafts, establishing protocols and procedures for line operators, machinery and the manufacturing process.- Maintained relationships with Top Automotive Customers: Ford, General Motors & Chrysler, by managing their quality complaints and concerns.- Employed continuous quality improvement and Lean Manufacturing methodologies to constantly evaluate growth opportunities in the process (5S, FMEA, TPM, Root Cause Analysis).- Maintained and updated the Quality Management System.

Quality Resident Engineer for DANAVEN-S.H. Foundries at the DANA Spicer-Axle Assembly Plant in Fort Wayne, Indiana, USA. - Handled customer concerns and quality claims on site.- Acknowledge customer requirements and validity of quality control demands.- Coordinate root cause and corrective actions at DANAVE-SH Foundries Valencia.- Coordinated on site dock audits and corrective actions audits at DANA Spicer-Axle Assembly Plant in Indiana.- Responsible for monitoring monthly customer PPM scrap. - Monitored and supervised a team of ten quality "on-site" inspectors.- Responsible of interviewing and hiring quality inspectors.