At the front line of making complex sales look easy. I speak with Leads from all over the globe, Understand they requirements is key to being able to deliver a targeted proposal that both meets their needs and allows them to open up about the issues that they would like solving and how they see their company growing.

• Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client• Become the reliable point of contact for each customer that is required to establish a strong business relationship• Acting as a final point of escalation of all customer issues. • Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction• Handling customer complaints or any major… Show more • Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client• Become the reliable point of contact for each customer that is required to establish a strong business relationship• Acting as a final point of escalation of all customer issues. • Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction• Handling customer complaints or any major incidents.• Communicating with customers by telephone, email and face to face.• Providing help and advice to customers regarding our products. Show less

• Managing a team to effectively perform implementation of software and staff training on a customer’s site.• Managed, supported, and mentored Implementations Consultants throughout the project delivery lifecycle.• Increase standardised approach to implementation with documentation and workflow enhancements. • Creating new documentation strategies and workflows to ensure that both clients and staff have access to the most up-to-date information available.

• As a product specialist it is my job to help the customer achieve the best possible results from the software that they have and to advise on development requirements that they require. • Creating a fluid interface between customers and developers is key to ensuring the correct business requirements are captured and utilised for developments. Reducing frustrations and cost.• Problem solving is key to ensure that current functionalities or new design concepts meet the customer needs… Show more • As a product specialist it is my job to help the customer achieve the best possible results from the software that they have and to advise on development requirements that they require. • Creating a fluid interface between customers and developers is key to ensuring the correct business requirements are captured and utilised for developments. Reducing frustrations and cost.• Problem solving is key to ensure that current functionalities or new design concepts meet the customer needs and constraints along with the architect’s development requirements.• Writing SOR’s and Technical specification appropriate to both the client’s needs and abilities and the architects and developers requirements• Clear Product demonstrations to key personal at both boardroom level and workshop floor.• Assist the support team with both knowledge and understanding of the clients use of software as well as their day to day operations Show less

• To maintain a client relationship with Comtec to improve both client satisfaction and retention • A key part of my role was creating open forum sessions and open training session to meet a wider slice of my clients at any one time or location.• To introduce new revenue streams from existing customer • Target driven sales was a major part of this job• To act as the face of the company

• To plan and install custom software in a number of different size organisations.• Manage customers and their expectations during the transition to new software.• To liaise between customers and the development team.

• To manage and implement the installation of Travelink (CRM) across five separate companies (Dive, Wildlife, Walks, Families Worldwide & Equine Adventures)• To create a sustainable project plan, with a number of variables to suite each individual company • This also involved running a number of training courses to enable staff to utilise the full potential of the system.

• To manage and implement the installation of Travelink (CRM) across five separate companies (Dive, Wildlife, Walks, Families Worldwide & Equine Adventures)• To create a sustainable project plan, with a number of variables to suite each individual company • This also involved running a number of training courses to enable staff to utilise the full potential of the system.