Simon Fletcher Email & Phone Number

• Supported the design and development of client training materials and Organizational Change Management (OCM) materials.• Advised clients on delivering OCM and training programs and building training capabilities.• Created and maintained deliverables related to all aspects of OCM and training.• Developed training modules for Projects, R2R, O2C, AP, P2P, and T&L.• Acted as a Subject Matter Expert (SME) for financial and HCM modules.• Created web-based training using authoring tools, including PowerPoint.• Designed and developed training metrics materials, such as quizzes and tests, to measure training effectiveness and identify ongoing education needs.• Assisted in facilitating System Integration Testing (SIT) and User Acceptance Testing (UAT).• Prepared and updated training materials and documentation for the Common Pleas Criminal application and maintained a training database.• Kept current with effective training techniques for various platforms, including small group and one-on-one training.• Collaborated with developers to interpret user requests and system needs; translated business processes into system functionality and modifications; tested applications against functional specifications; and reported issues to technical staff.• Analyzed the training audience to tailor sessions based on learning styles, applying adult learning theory to enhance effectiveness.• Developed courses and curricula to train new system functionalities and improve user understanding of automated processes.• Created video simulations to illustrate required training topics.

Princeton, New Jersey, Us

• Developed, designed, coordinated, and conducted systems training programs for NextGen 5 and 6.• Assisted with IT training for management systems, evaluating and training new users, and conducting remedial sessions for updated procedures.• Served as a Subject Matter Expert (SME) for the ERP system used in NextGen 5 and 6.• Designed and prepared training materials and educational support for end-users in collaboration with HHS.• Assessed division skills and knowledge gaps to address training needs based on observations and evaluation reports.• Continuously evaluated procedures to monitor course effectiveness and updated curriculum as needed, revising training documents based on analysis and system modifications.• Created Web-Based Training (WBT) using Camtasia for video editing.• Developed and delivered technical training programs for diverse audiences, including logistics end-users and internal/external stakeholders, focused on the Inventory Management System.• Captured system solutions and communicated them to users.• Tested and corrected training scripts for system enhancements.• Updated and improved logistics training methodologies and procedures.• Created comprehensive trend analysis reports identifying knowledge gaps and training opportunities.• Developed a repository tool to track system performance problems and resolution.• Created implementation test scripts and identified methods to enhance current training, ensuring effective content development and maintenance.• Identified and drafted system requirements, and served as a functional expert for systems, demonstrating a deep understanding of end-to-end business flows and translating these into system solutions.

• Developed comprehensive training documentation for Workday HCM and Oracle FSCM, covering modules like Time and Labor, Recruiting, Core HR, and Absence Management.• Served as a Subject Matter Expert (SME) in Oracle HCM, liaising with teams and stakeholders.• Managed the training project from initiation to completion, ensuring alignment with business objectives.• Oversaw Change Methodology for Workday and Oracle implementations.• Created Needs Analysis, Training Plan, Strategy, Metrics, Road Map, and Schedule.• Developed end-user training plans and documented change processes within the Cloud.• Utilized Articulate 360 and Rise for eLearning, scenario-based assessments, and quizzes.• Set up support guides for FTEs and created training materials for client use.• Created documentation on change processes and reassessed team bandwidth for production support.• Developed Job Aids, Reference Guides, PowerPoint presentations, and training schedules.

• Trained Dominion Energy employees on the new SAP Utilities/ S4/Hanna• Virtual Training using Resolution Guides• Demonstrated hands activity in Billing and Meter reading.• Coordinated with SMEs for any changes and updates with data.• Leveraged previous utilities experience.• Updated documentation to a more proficient business process

• Trained the Trainer delivery virtual for financial and Supply chain modules• Tasked to create ILT and Job Aids for Finance, HCM, and SMC modules in Oracle Cloud• Created Power Point Led instructor documentation for said Modules.• Helped Facilitate a Train the Trainer course and class.• Developed comprehensive training documentation for Health care provider client• Trained staff on certain modules in the Finance section. Classes were all virtual in Teams.• Developed captivate simulation scenarios and storyboards for the Web based training portion of the rollout. • Added knowledge checks and interactive learning experience for end users. Also assisted on the HCM module as a backup and extra material that needed developing.

• Needs analysis, Training plan, metrics, road maps and document design. • Trained the Trainer delivery virtual. • Utilized SAP enable Now for Job Aids, document readiness and delivery.• Created presentation in PowerPoint for instructional learning.• Developed simulations regarding how to approach in enable now.• Delivered Job aids in word document.• Utilized SAP utilities as the training objective and tool.

• Responsible for leading the development and execution of a training strategy for an Oracle FSCM/HCM/ESS/MSS Cloud ERP and Learning Module implementation to achieve project goals.• Needs analysis, Training plan, metrics, road maps and document design • Assisted in Organizational Change Management process• Led the development and execution of Oracle Cloud Training Strategy to achieve the project adoption goals.• Learning Management system hosted by Cornerstone• Partnered with executive sponsor and project lead to identify, design, and execute a stakeholders’ engagement strategy.• Partnered with sponsor and project team to design and implement Communication and Change Impact plans to mitigate potential resistance.• Created simulations with narrations using Camtasia 2019 and Captivate

• Peoplesoft Training Analyst/ Instructional Designer• Participated in the creation and execution of training needs assessment• Peoplesoft 9.2 HCM/FSCM implementation• Implementation HCM modules consisted of Core HR, Talent Acquisitions, Benefits, ESS,MSS, Procurement, Purchase Order,etc..• FSCM Modules consisted of AR/AP, AM, Budgetary Control, Fixed Assets, etc..• Participated in the creation the training curriculum• Build, test, and updated training materials for assigned functionality and work units• Participated in the planning and conducting of Train-the-Trainer• Participated in training administration and logistics, including supporting tools• Participated in end user training rollout• Supported the measurement and reporting on training completion• Used captivate and Storyline 360 for development of WBT and VLT

Phoenix, Az, Us

Oakland, California, Us

Atlanta, Georgia, Us

Melbourne, Florida, Us

Using the ADDIE model, developed training content based on the IBM Rational Tools CLM.  Developed simulations using Captivate to show the business processes or Rational Functional and Performance Testing application.  Trained end user (new) the application based on their job association Responsible for classroom training, setup, schedule Developed creative briefs and design concepts to meet the business objectives of the organization Responsible for End User registration and sign up Provided Instructor Lead training to staff and associates  Updated any existing training in relation to updates and enhancement

Melbourne, Florida, Us

Atlanta, Georgia, Us

• Provided support materials, communication, multi-media elements and various delivery technologies.• Recommended training and non-training solutions to improve job performance -- to key stakeholders during the design of complex, large scale curriculum using Instructional Systems Design and Project Management methodologies.• Served as a liaison between a third party vendor and various business units in the development of e-learning courses and training programs.• Responsible for managing third party vendor processes, product quality and ensuring timely delivery to business units.• Worked independently and provide consultative support for business unit designers and subject matter experts. Partnered with communications specialists for development of communication strategy and product launch. Contributed to the overall design and development of training using a variety of delivery methods. Designed metrics and measures to determine if implemented training solutions worked. Authoring Tools used included Articulate Storyline, Captivate 8 and 9, SAP and WalkMe.

Northville, Michigan, Us

• Assisted in preparation, modification and testing of code for development of JD Edward applications.• Prepared technical specifications, cost and time estimates for all assigned projects.• Resolved technical issues relating to JD Edward applications by troubleshooting and resolution.• Coordinated with practice managers for development of proposals and statements of work.• Provided technical assistance for development and detailed documentation as per industry, company and client standards.• Supported technical team during project status meetings on weekly basis.◾ Implemented procedures for gathering and analysis of requirements in coordination with clients.• Executed up-sell consultancy services for current engagements in collaboration with sales departmentsPartnered with various finance and accounting areas to understand their needs and create business requirement documents, test plans, and test cases.

• Developed training on assigned PeopleSoft module(s), which included; job aids, Online Help transaction simulations and participant guides. Modules included; Time & labor, Benefits Administration, Recruiting ELM, Benefits, TAM, Billing, Payables, Absence Management and General Ledger• Workforce Administrator Formatted proofs, edits, and produced a variety of documents using gathered, compiled, and maintained data.• Managed the Oracle User Productivity Kit (UPK) recording and editing process, including status reporting • Provided knowledge transfer to Client resources on use of UPK • Delivered classroom training courses to identified students with the support of Client SMEs • Participated in all assigned Train-the-Trainer and Training Pilot sessions in Spring 2015 • Confirmed course materials have been delivered and classroom devices work prior to the start of class • Tracked course attendance and communicate back to the Outreach & Change Management team daily • Administered course satisfaction surveys at the end of each class • Documented open questions / parking lots items / feedback during and after class, and work with Outreach & Change Management and Business Process Teams as well as Client SMEs to find answers.

Madison, Wi, Us

• Developed training on assigned PeopleSoft module(s), which included job aids, Online Help transaction, Simulations, and participant guides. Modules included; Time & labor, Benefits Administration• Recruiting, ELM, TAM, Workforce Admin, Billing, A/R, Payables, Project Costing, Asset Management and General Ledger• Developed User documentation and performed training Modeled adult learning principles in sound design and effective delivery as appropriate for diverse Training environments and audiences (instructor-led, webinars, etc.), Agile Methodology. • Workforce Administrator- Applied knowledge of State policies and procedures, taking appropriate action when center/queue performance falls outside of defined thresholds, safeguards confidential information and performed other duties and works on special projects as directed.• Demonstrated mastery of effective facilitation to engage participants including the use of questioning, listening techniques and interventions that fostered a safe learning environment. • Mastered course content to ensure credible, learner-focused delivery. Business Acumen: Test cases, Test Scenarios, and creating test scripts. • Designed User training Modules: Billing, A/R, Payables, Cost, Asset Management and General Ledger• Planned classroom training courses to identified students with the support of Client SMEs • Documented open questions, parking lots’ items and feedback during/after class• Collaborated with Outreach & Change Management, Business Process Teams and Client SMEs to find solutions

Cambridge, Massachusetts, Us

Responsible for the delivery of in-classroom training focused on the implementation of Campus Solutions applications.• Modeled adult learning principles in sound design and effective delivery as appropriate for diverse training environments and audiences (instructor-led, webinars, etc.), Agile Methodology.• Demonstrated mastery of effective facilitation to engage participants including the use of questioning, listening techniques and interventions that foster a safe learning environment. Masters course content to ensure credible, learner-focused delivery. Business Acumen: Test cases, Test Scenarios,SQL and creating test scripts.• Collaborated with key members of training and functional teams and internal subject matter experts (SME) to understand strategies and develop training content. • Assisted in the development of testing documentation, business process documents and other supplemental documentation. Assisted with PeopleSoft implementation, upgrades.• Deployed and tracked online training courses created in UPK Developer Rel 12.1 in Knowledge Center.• Installed content and created knowledge paths, Created users and user groups, Assigned users to user groups, Enrolled users and user groups in a knowledge path. Trained staff on how to use UPK and Knowledge Center.• Collaborated with other training team staff to understand and become familiar with key data that informs learning and development strategies. • Delivered high quality, in classroom training for the business users of the PeopleSoft Campus Solutions. • Responsible for creating the training design and identifying appropriate learning objectives. Audited classes to ensure training documentation and materials meet learning objectives.

Davidson, North Carolina, Us

Provided UPK Repository based on user request• Ensure the correction of the UPK structure or nomenclature in the UPK library.• Developed UPK training content for online users• Checked the UPK approval status in the database and Sharepoint and prepared approved UPK’s for translation.• Designed Templates for documents(Gap/Localization documents).• Analyzed, Designed, Developed, Implemented Developed training content for, WBT in Oracle R12 finance, Order Management, iProcurement, services, Manufacturing, and Inventory using UPK and Captivate tool.• Developed PowerPoint presentations for UPK training and job aids for references.

• Developed training content for ILT, WBT, for Asset Management, Hyperion, General Ledger• Utilized UPK tool for developing training modules and topics. • Controlled and management of company documents between various departments.• Ensure that formatting of documents is consistent and that documents are submitted and routed in a timely fashion. Evaluate and audit document files.• Responsible for testing delivered functionality and modifications being implemented.• Assisted in the development of testing documentation, business process documents and other supplemental documentation. Assisted with PeopleSoft implementation, upgrades.• Assisted in implementing a Train the Trainer course for non-managers.

Houston, Texas, Us

Analyzed, Designed, Developed, Implemented training content for a Peoplesoft HCM upgrade from 8.8 to 9.1 versions.• Developed training content for PeopleSoft 9.1 HCM content for Payroll, Workforce Administration, Employee and Manager Self Service. Writing test scripts, tested functionality and modifications that were implemented• Recorded content based on the customized modifications. • Trained a group of employees the basic function of updating data for future changes.

Austin, Texas, Us

• Analyzed, Designed, Developed, Implemented training content for the Oracle Supply Chain Management and Financials modules( Oracle R12).• Developed training content utilizing UPK 11.1, Microsoft PowerPoint and Microsoft Word.• Conducted interviews with SME’s, and Instructors for customizations.• Responsible for testing delivered Oracle functionality and modifications being implemented.• Analyzed, Designed, Developed, Implemented training content for the Oracle Supply Chain Management and Financials modules( Train the Trainer).• Assisted in the development of testing documentation, business process documents and other supplemental documentation.

Cary, Nc, Us

• Project Implementation of Financial Systems Client • Design and develop job aids and training aids for end users and trainers• Utilize UPK 3.6.1 Peoplesoft 9.1 FSCM for training development and deployment• Conduct SME interviews for product customization• Assisted in testing/ writing test scripts• Published SCORM file from UPK to be uploaded into LMS• Also developed eLearning with Captivate 6

• Developed training materials and business process documents for business users.• Trained a group of Marines on the basics of UPK operation of the system. Classes consisted of 18 Marines for 8 class sessions over a two week period. Explained the functions of UPK and how it relates to the training that each new marine will encounter as they enter and move forward from the beginning sages to the advanced.• Communicated with users to identify gaps in business processes and provide analysis and recommendations to resolve gaps.• Responsible for communication and clarifying training needs/strategies, client infrastructure, contributing to the development of long-range enterprise wide training implementation and ensuring products and services are aligned with the training needs.• Analyzed, Designed, Developed, Implemented training content for the Oracle Supply Chain Management and Financials modules that included Billing, Purchasing, Payables, Inventory, Assets,Procurement, and General Ledger ,• Assisted USMC Camp Johnson Schoolhouse instructors with document development of Oracle 11i training materials. • Developed training content interviewing with subject-matter experts, utilizing UPK 3.6.1, Snag IT 10, Microsoft PowerPoint and Microsoft Word.• Used Oracle LMS to track the training for the Marines. • Conducted interviews with SME’s, and Instructors for customizations.• Delivered the following training content: UPK Simulations, Instructor Guides, Learner Guides and Student Manuals. Maintained Infrastructure management, to insure that policies and processes remained effective and up to date. • Training content developed, is being trained to USMC worldwide.• Delivered project team training to functional SMEs on UPK 11.1.0.• Delivered the following published UPK content: UPK simulation, Instructor guide, Student manual, job aids and PowerPoint presentations

• ERP Implementation of PeopleSoft Financials, HCM and Student Administration; Campus Solutions: Student Records, Admissions• Delivered Campus Solutions training topics including but not limited to Processing Financial Aid applications, Verification Process, Managing Financial Aid Terms, Working with Student Budgets, Awarding and Packaging, Processing Direct Loans, etc.• Developed training curriculum using UPK multi-user• Developed training content for PeopleSoft 9.1 Finance content for Purchasing, General Ledger, Grants, Contracts, Payables, Receivables and Inventory• Developed training content for PeopleSoft 9.1 HCM content for Payroll, Workforce Administration, Employee and Manager Self Service, Labor Relations and Health & Safety Management modules. • Assisted in the development of testing documentation, business process documents and other supplemental documentation.• Responsible for testing delivered PeopleSoft functionality and modifications being implemented.

Washington, Dc, Us

Analyzed, Designed, Developed, Implemented training content for the Data Management work stream within the Procedures and Training implementation of BIOARCH.Assisted document developer and team with writing controlled procedures to submit to the FDA. Team received first pass acceptance from the FDA for submitted documents.Developed training content utilizing Snag IT 10, Microsoft PowerPoint and Microsoft Word.Conducted interviews with SME’s, Document Developer and Process Owner for customizations.Delivered the following training content: Instructor Guides, Learner Guides and User Manuals.Training content to be delivered to staff nationwide.

PeopleSoft; Customer Care & BillingERP Implementation of PeopleSoft Financials, HCM and CC&BDeveloped Oracle Customer Care & Billing training content using UPK simulations, training guides, exercises, quick reference cards and PowerPoint presentations. Developed PeopleSoft Financials content for Purchasing, Asset Management, Vendors, and eProcurement modules. Developed PeopleSoft HCM content for Payroll, Workforce Administration, Employee and Manager Self Service, Labor Relations and Health & Safety Management modules. Developed training curriculum using UPK 3.6.1.Conducted SME interviews for product customization. Delivered train-the-trainer curriculum to appointed trainers. Assisted Training Project Manager with needs assessment for the ERP implementation.Delivered training to over 2,800 City of Raleigh employees for Purchasing, Asset Management, Vendor Management, eProcurement, Payroll Administration, Workforce Administration, Employee Self Service, Manager Self Service, Labor Relations, Health & Safety Management, eBenefits, Inventory Management and Customer Care & Billing.

RMDS System(mainframe)Performed onsite needs assessment which included SME interviews and demonstrations Developed end user manuals and online documentation for CASIUS, SCARAB mainframe and RMDS systems Reviewed and edited material for online publishingUsed Robohelp to upload material to website.

London, Gb

Oracle Application 11.5ERP Implementation of Oracle 11.5Performed onsite training needs assessment including but not limited to role mapping and curriculum mapping Delivered end user training for Oracle Quality Management, Materials Management, Cost Management, Finance, Accounts Receivable, ClearOrbit and Autotime portals, and Oracle Reporting using UPK Developer Delivered train-the-trainer curriculum to SME appointed trainers Developed job aids and training aids for end users and trainers Reviewed and edited course material and training simulations

Purchased and sold wholesale real estate propertyOrganized and implemented real estate development projectsDeveloped and maintained overall project budgets and schedulesManaged design and construction processQualified, contracted, and managed all third-party consultants and contractorsOriginated potential home buyers and sellersImplemented real estate and company programs (i.e. Home Buyer Assistance, Foreclosure & Investor Programs)Prepared contracts for purchase and presented offers for buyers and sellers