Simon Flower's Location
London, England, United Kingdom, United Kingdom
Simon Flower's Contact Details
Simon Flower work email
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Simon Flower personal email
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Simon Flower phone numbers
About Simon Flower
Experienced Digital Product & Programme Manager. Passionate about digital technology and producing innovative customer centric experiences.
Simon Flower's Current Company Details
Available for permanent or contract roles
Simon Flower Work Experience Details
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Digital Product ManagerThe Go-Ahead Group Plc Apr 2018 - Jul 2019 -
Digital Project Manager (Contractor)Travel Up Group Plc Feb 2018 - Mar 2018Reading, United Kingdom• Provided consultancy & support with management and delivery of IT portfolio and resources• Produced product development roadmap• Reviewed site usability and liaised with stakeholders to identify opportunities to improve customer engagement and sales conversion • Prioritised and planned digital enhancements to package holiday site• Assessed IT development skills & practices and offered recommendations for process improvement and resourcing• Identified key blockers and defined solutions to drive employee enagement with new booking user interface -
Digital Development Portfolio ManagerBritish Airways May 2013 - Jul 2017London, Greater London, United KingdomManagement of BA's development portfolio for Ba.com and mobile applications.Highlights of Expertise•Proven track record of digital product and programme management and delivery • Customer focused and data led approach to decision making• Excellent knowledge of digital best practice and standards, user experience design, web analytics and agile delivery• Good understanding of emerging trends and technologies in digital and the wider technology market place• Portfolio & project funding, governance, resourcing and planning• Results focused, tenacious, resilient and adaptable • Strategy development• Agile and Waterfall delivery methodologies• Strong commercial acumen• Requirements elicitation – ability to scope and translate customer requirements into deliverable user stories • Product & process management• Portfolio management - planning, problem solving and prioritisation • Business analysis & planning• Performance evaluation Business case submission• Cost & benefit management• Contract negotiation• Strong interpersonal skills • Stakeholder management• Effective influencer and communicator• Leader and enabler of cross-functional teamsRecent digital products delivered on Ba.com by my team of 7 project managers include Cash & Avios, Hold Booking for a Fee, Implementation of new BA fare products including Hand Baggage Only, Club Europe on Domestic, new beta commercial selling flow, new beta homepage, enhanced change booking/upgrade experience.Also experienced in delivering payment solutions e.g. PayPal, changes to credit card fees, instant credit solutions in UK and US with Amex and Chase respectively. -
Project Manager Ba.Com & Mobile DevelopmentBritish Airways May 1994 - May 2013• Performed role of product owner as part of cross-functional Agile delivery team. • Shaped, managed and delivered numerous projects to enhance online self-service, flight selling, targeted marketing, and payment solutions. • Defined and communicated product vision• Produced and maintained product backlog of user stories & success criteria based on stakeholder and customer requirements• Defined and maintained release/sprint plan• Managed risks & issues• Collaborated with technical team to provide direction, answer questions and validate deliverables• Provided input and direction on the user experience based on design principles and UX best practice• Accepted user story delivery according to pre-defined success criteria• Maintained relationships with stakeholders• Netted total profits of £18M by directing the implementation of PayPal on the company website.• Enabled sale of interline connection sales with partner airlines realising approximately £16M pa• Integrated the Google search functionality with the company website, resulting in 15% reduction in inbound email, and ensured seamless flow of routine operations. • Coordinated procedural transformation for the club membership fulfilment process, with the aim of reducing overall costs amounting to £300k P.A.• Managed implementation of the first version of Manage My Booking, BA’s servicing portal• Developed booking tool with GetThere for SMEs to book based on travel policy.
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Distribution Project ManagerBritish Airways Jun 1989 - Jun 1994London, Greater London, United KingdomChange management and support for British Airways selling systems for internal customers and distribution partners. Developed and implemented solutions to enable selling of BA alliance partners through Global Distribution Systems.
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Telephone Sales SupervisorBritish Airways Jun 1989 - Jun 1991London, Greater London, United Kingdom
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Telephone Sales RepresentativeBritish Airways May 1987 - Jun 1989London, Greater London, United Kingdom
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Travel ConsultantCotter Tours & Travel Feb 1985 - May 1987London, United Kingdom
Simon Flower Skills
Airports
Commercial Aviation
Flights
Stakeholder Management
Change Management
Program Management
Project Delivery
Agile Methodologies
Agile Project Management
Recruiting
Management
Aviation
Project Management
Agile And Waterfall Methodologies
Ecommerce
Online Retail
Marketing Communications
Team Management
Customer Service
Prince2
Airlines
Product Development
Product Management
Customer Insight
Digital Transformation
Digital Trends
Supplier Evaluation
E Commerce
Resource Management
Project Planning
Team Leadership
People Management
Business Process Improvement
Mobile Devices
Sales
Leadership
Customer Experience
Requirements Gathering
Jira
Amadeus
Cross Functional Team Leadership
Microsoft Office
Ms Project
Google Analytics
Microsoft Powerpoint
Microsoft Excel
Supplier Management
Rfp
Simon Flower Education Details
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John Hampden Grammar School High Wycombe
Frequently Asked Questions about Simon Flower
What is Simon Flower's role at the current company?
Simon Flower's current role is Available for permanent or contract roles.
What is Simon Flower's email address?
Simon Flower's email address is simon.flower@ba.com
What is Simon Flower's direct phone number?
Simon Flower's direct phone number is +4420875*****
What schools did Simon Flower attend?
Simon Flower attended John Hampden Grammar School High Wycombe.
What are some of Simon Flower's interests?
Simon Flower has interest in People And Places, Music, Movies.
What skills is Simon Flower known for?
Simon Flower has skills like Airports, Commercial Aviation, Flights, Stakeholder Management, Change Management, Program Management, Project Delivery, Agile Methodologies, Agile Project Management, Recruiting, Management, Aviation.
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Simon Flower
Newbury1paconsulting.com -
Simon Flower
Kegworth2simonflower.co.uk, vendavo.com -
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