Simon G. Email & Phone Number

Lismore, New South Wales, Australia

Lismore, New South Wales, Australia

Lismore, New South Wales, Australia

Systems administration of Atlassian suite for Technology Services & wider University community,Systems administration & support within financial applications T1 & XettaSystems administration of Human Resources systems Aurion, Acendre & Riskware. Administration & support of point of sale system ImPOS. Systems administration of Health Clinic & Counselling.

Lismore

Systems administration of Human Resources systems Aurion, Acendre & Riskware. Systems administration of Atlassian suite for Technology Services & wider University community,Administration & support of point of sale system ImPOS. Systems administration of Health Clinic & Counselling Services applications Best Practice Premier & Best Practice.

Lismore

• Assist students and staff with software, application and hardware issues via phone, e-mail,inperson and via a virtual environment
• Implementation of new desktops and laptops with transfer of data from existing machines aswell as setup Outlook, printing capability and required software
• Assistance for staff and students with access to software accounts and lower level useraccount administration
• Provide remote assistance to diagnose and resolve software issues including malwareremoval
• Audio Visual support for connection of multi-site video conferences and lectures, withMediasite recordings as well as trouble shooting and issue resolution during conferences andpresentations
• Asset management and documentation of distributed resources

Lismore

• ICT helpdesk and user support trouble shooting hardware and software issues with themain operating systems being used XP and Win7
• The MS Office versions currently used that my role has been to support are 2003, 2007,2010 and 2013
• Provide information technology solutions for hardware and software requests fromusers to meet their needs across various sites whether onsite, over the phone, via emailor by use of LogMeIn
• With the addition of new employees, it has also been my responsibility to set up newdesktops and laptops with installation of required hardware, with a focus on reliabilityfor the user
• I have been responsible for network administration responsibilities such as adding andremoving users from Active Directory, documentation of user drive access and usergroup policy compliance
• I have also gained experience with iOS mobile devices, with repairs to iPhone 4 and 4s asrequired and rollout of new iPhone 4, iPhone 4s and iPad 4 with compliance to companymobile device policies

• This was a short term contact for the o365 Email and Calendaring Project
• My responsibilities in this position were to migrate university staff from various oldemail and calendaring systems including Eudora, Thunderbird, Macmail, Outlook andWebmail to the new Outlook 365 cloud system
• I was also required to upgrade any machines running Windows XP to Win7. A strongemphasis was placed on prevention of data loss, historical emails and calendar events tobe migrated into the new system as well as strong.
• Whilst working on this project I further developed my IT skills that I have been studyingduring the previous two years whilst gaining exposure to new technology