Simon G. Email & Phone Number

Edinburgh, Scotland, United Kingdom

Edinburgh, Scotland, United Kingdom

I analyse experiences from the point of view of the business, the colleague and the customer and use that insight to inform stakeholders and design solutions to bring everyone together. This is done through data analysis, customer experience research, workshops and other resource-appropriate methods to get as complete a view as possible.

Edinburgh, United Kingdom

Responsible for the analysis of processes, identifying waste, developing solutions and managing the implementation of continuous improvement programmes. Designed, built and deployed various smart forms for internal and external use.

Edinburgh, Scotland, United Kingdom

Edinburgh, Scotland, United Kingdom

Member of IT help desk of this global airport management company, resolving computer problems with front line and back office staff around the world. Utilisation of Active Directory and remote access clients such as Citrix to administer effective solutions to the wide range of issues that can crop up with a huge workforce running services on desktops, laptops and mobile devices, whether it involves explaining how to connect a projector to a TV in an office, fixing iPads of aircraft cabin crew or troubleshooting IT systems in central Africa.Duties include prioritising of incoming cases and of personal workload, liaising with relevant departments to explore solutions and implementing new procedures to increase efficiency and reliability to clients.

Edinburgh, United Kingdom

Represented Google in the flagship PC World in Scotland.Communicated the unique selling points and features and benefits of the Chromebook and Pixelbook laptop ranges to customers from all backgrounds.Conducted continuous staff training.Achieved sales targets.Provided business insight on market conditions.