Simon G. Email & Phone Number

York

First line Support Analyst

University Of Hull, Scarborough Campus, Filey Road, Scarborough Yo11 3Az

Responsible for developing and managing a range of systems and services that are delivered to the University Campus. Supporting all campus hardware and software provided for Academic staff, Professional Services staff and Student use.• Configuration and deployment of the Pcounter Print Management System. Successfully implemented a solution to provide photocopying and scanning via Pcounter Embedded System. This resulted in replacing a legacy system with a swipe card facility that was integrated within the printer. Responsible for maintaining and completing Key Performance Indicators and project documentation. • Installation and implementation of AMX Audio Visual Control Systems for Lecture Theatres. Successfully organized AMX hardware and software solutions to simplify the user’s interaction, minimizing the complexity. This resulted in an easier, less problematic experience for the users. • Administration of the Student Printing Service, based upon Windows Server 2008 R2 environment. • Provide 2nd and 3rd line IT support to the Service Desk.• Member of the project team responsible for configuration and deployment of the Scarborough Campus Desktop Images. Responsible for the distribution of computers on the Issue Desk and relocating infrastructure into new environments within very tight timescales. This resulted in procurement of computers, cabling, switches, printers, wireless access points all for configuration and setup prior to all users moving. • Excellent customer facing, communication and rapport building skills. Working closely with third party suppliers to resolve operational issues. Able to prioritize in a complex, fast-paced environment. Ability to organise and present complex solutions clearly and accurately.

Tower House, Fulford Road, York, North Yorkshire, Yo10 4Ua

I successfully completed a four month contract at Aurega. The business was involved in developing Manufacturing Execution Systems for Industry. I was responsible for Internal IT support, hardware management, software media management and network management. My duties were dealing with technical support issues, setting up machines to run Clarif~I server for demonstration and training purposes, assisting with internal administration.• Diagnosis of desktop, application, networking and infrastructure issues• Experience of supporting a wide and varied client base• Troubleshooting PC’s, laptops and printers• Providing 1st/2nd line support to users• Administering the IT department’s policies and procedures • Maintaining a log of all problems detected and system backups • Responsible for maintaining backups and for project work such as new builds • Working closely with software suppliers to resolve operational issues• Responsible for supporting: Windows 2000 client workstations, Microsoft Office 97/2000 suite, Windows Server, backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet and application support of Clarif~I software

Kingspan Ltd, Sherburn, Malton, North Yorkshire Yo17 8Pq

I successfully completed a four month contract at Kingspan, working in the ICT Department. I was Responsible for the installation and maintenance of IT equipment including (but not restricted to) printers, scanners and workstations. Supporting customers using remote access technologies and also by visiting client offices. My duties were:• Troubleshooting desktop, application, networking issues• Experience of supporting a wide and varied client base • Troubleshooting computers and laptops• Providing 1st/2nd line support to users • Administering the IT department’s policies and procedures • Installation and support of new and existing equipment• Thorough understanding of computer and networking concepts • Responsible for maintaining backups and for project work, updating and reviewing documentation• Working closely with software suppliers to resolve operational issues• Able to prioritize in a complex, fast-paced environmentI was responsible for supporting: Windows NT 4.0 client, Windows 2000 client, Project Base, implementing and supporting peripheral devices, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, and router configurations, MAX International Software, as well as involvement in IT projects like end user training and millennium compliance.

B.Sc. Degree Course In Computing, Software Engineering, Upper Second Class Honors

Software Engineering, Object Orientated Programming, Aspects of Artificial Intelligence, Programming Paradigms, Language Translation.

Btec Higher National Diploma In Computer Studies, Btec Hnd, Awarded Merit And Distinction

Modules Studied:- Introduction to Information Systems, Introduction to Programming, Introduction to Data Structures and Algorithms.

Btec National Diploma In Computer Studies, Btec Ond, Awarded Pass And Merit

BTEC Higher National Diploma in Computer Studies, BTEC National Diploma in Computer Studies,