Taking 8 months off work to Travel the world, visiting South-East Asia, Australisia, America and Europe.

Supporting the Chief Executive and his executive team in the creation of engaging events that meet the strategic and operations needs of the business. Helping to create and embed the new company culture.

· Assist with the planning and coordination of high profile internal projects, working towards deadlines, and in line with quality standards and assigned budgets.· Manage and maintain relationships with key stakeholders to promote good communication channels across the group.· Training delivery (training of technical knowledge, skills and behaviours) through direct delivery, coaching or facilitation of learning, is delivered to meet the training plan to support the needs and timescales of the Business to optimise its business performance.· Effective collaboration with training colleagues to offer a world class training function.· Support the Design and Development team in the development of training solutions and accuracy of training materials to meet business and compliance requirements.· To provide regular feedback to the Design & Development team on the effectiveness of training solutions.· Develop self in order to maximise personal contribution to the job.· Provide administration and clerical support to the Learning and Development department.

· To liaise with customers and third parties, mostly via telephone with some administration duties, keep them up-to-date and ensure successful resolution of their claim.· Ensure customers are kept informed on the progress of their file / case.· Carry out diary actions from the workflow system and diarise future actions Action postal/fax/electronic correspondence.· Pass calls to other departments where necessary.· Trained members off staff in the Natwest Private/Royalties Premier travel insurance claim methods and processes.

· Organised, disciplined and motivated a team of staff from leadership position.· Ensured the smooth running of events of 1100 plus delegates.· Liaised with suppliers in resort, keeping accounts and coordinating student groups. · Ensured the quality of the client’s holiday experience.· Solved a wide range of problems and queries.

· Managed the in-resort logistics including accommodation booking, ski hire and insurance.· Organised several events ranging from 500 to over 2000 participants. · Co-ordinated a team of staff on a range of events.· Negotiated mutually beneficial deals with organisations, suppliers and ski resorts.· Learned new managerial and communications skills.· Marketed the organisation to an unprecedented level, increasing company success and sales.