Simon Grant Email & Phone Number

Australia

Sydney, New South Wales, Australia

Cover-More Group is the leading provider of travel insurance and medical assistance in Australia with a global presence across Europe, Asia and the Americas. The Claims Team delivers general and major loss claims services and provides 24 hour support for Cover-More's medical and emergency assistance teams. As General Manager Claims I was responsible for;• Cover-More's claims teams located in Sydney, Brisbane and India.• Delivery of claims service for over 80,000 travel claims per annum.• Delivery of budgeted claims costs and customer satisfaction metrics.• Design and implementation of claims process optimisation programs including infrastructure and resourcing.• Reporting to CEO and SLT on Claims business deliverables and P&L outcomes. Engagement and collaboration with key internal stakeholders and external business partners.

Sydney

Sydney, Australia

Bingle is the leading digital brand of Suncorp Insurance. Bingle is Suncorp's key platform for strategic innovation in digital and online insurance. As Senior Manager Claims and Operations I was responsible for; • Development of Bingle Digital Distribution capability to deliver on key digital service commitments and customer satisfaction metrics.• Key stakeholder relationships with internal group functions and external commercial partners. • Integration and alignment of Bingle digital business with Suncorp group infrastructure.• Delivery of process innovation and contributing to new business model strategy.

Nsw Motor Claims Service

NSW Motor Claims comprised of approximately 40% of Suncorp Insurance annual motor claims costs. The NSW Motor Claims teams delivered claims management and customer service and provided operational support in administration, logistics and supply chain management.As acting Executive Manager I was responsible for; • Multi-site management of 11 Customer Service Centres with 250 employees across Sydney, ACT and regional NSW.• Annual motor claims over 150,000 incorporating repairs, total losses and financial recoveries.• CEO level dispute resolution incorporating FOS, CTTT and litigation.• Stakeholder management with repair networks, towing companies, Industry interest groups

Nsw & Act

Suncorp NSW engaged with over 500 motor repair industry suppliers and organisations including the MTA, network smash repairers, towing companies, parts and manufacturing and joint venture partners to deliver on a vital customer service commitments. As NSW Supplier Development Manager I was responsible for;• Strategy and delivery of high level supplier engagement• Supplier relationship frameworks to optimise efficiencies and productivity.• Negotiation of multimillion dollar supply contracts• Delivery of budgeted repair costs and mitigation of rectification and rework.

Sydney And Act

As an Operations Manager in Motor, Property and Specialist Claims I was responsible for:• Delivery of motor and property policy sales, customer service and claims services through various NSW and ACT claims assessment centres and branches.• End to end claims management in AAMI Specialist Property Claims Division NSW, incorporating claims assessing, specialist property claims, procurement and supply chain management, fraud and investigations, and building assessment teams. • External dispute resolution and representation at CTTT and FOS.

New South Wales And Act

Master Of Business Administration (Mba)

Bachelor Of Arts, Political Science