Simon Grech Email & Phone Number

Mellieha, MT

Malta

• Creating website and social-media based audio/visual productions for company (internal/external) and client purposes.
• Logo and web graphic design
• Motion Graphics and animation production
• Film and photography,
• Sound design, recording and engineering
• SEO Optimisation

• Handling multiple brands by making sure the information for each of them is up to date and accurate.
• Work closely with customer support/management regarding company procedures and updates.
• Write new and update existing knowledgebase articles.
• Come up with new approaches and ideas to improve the current performance of the Knowledge Bases aswell as to make each Knowledge Base look/feel/sound different to enhance differentiation betweenBrands.
• Working with the Marketing Team as a bridge between Departments to test new websites prior to 'go live' forany design or content quality inconsistencies.
• Handling creative tasks under pressure.

Malta

• Communicating with customers to assist in a smooth process
• Performing welcome calls to the clients and assisting them with KYC onboarding questions
• Engage in Document checking to ensure documents submitted conform to our standards
• Support the Compliance department on a daily basis
• Managing customer accounts (passwords etc.)
• Engaging in live chat related to KYC and Customer Service department

Malta

• Handling customer queries through Live Chat and email
• Escalating to relevant departments and following up on the resolution
• Working with multiple back offices, internal tools as well as engaging 3rd parties (Games providers) to ensurecustomer queries are answered and/or resolved in a timely and correct manner
• Assisting customers encountering issues with processing payments (Credit Cards, Bank transfers, E-wallets,Paysafe)
• Assisting customers with their KYC procedure - Also working closely with the Risk team in this matter
• Working closely with the VIP, Marketing and Risk/Payments department

Malta

• Working with most prominent music and sound equipment retail outlet on the island. Duties include:
• Quoting, reserving and selling of musical instruments and sound equipment in the shop, email and online
• Preparing items to be delivered
• Receiving and checking equipment received from suppliers
• Managing item stock and orders
• General upkeep of the shop

Santa Venera, Malta

Design of social media posts, audio/visual advertising and print media for company and clients.Devising of internal marketing strategies and campaigns.

Swatar, Malta

• Telephone based customer-support agent with HSBC UK Market over telephone. Duties and responsibilities include:
• Handling and implementing general bank inquiries such as transfers, standing orders and account overviews
• Issuing card replacements for lost and stolen cards
• Running security procedures to identify client
• Troubleshooting Internet Banking issues
• Selling and processing of applications for company's lending products