Simon Grech Email & Phone Number

Mellieha, Mt

Malta

Creating website and social-media based audio/visual productions for company (internal/external) and client purposes.• Logo and web graphic design• Motion Graphics and animation production • Film and photography,• Sound design, recording and engineering• SEO Optimisation

• Handling multiple brands by making sure the information for each of them is up to date and accurate.• Work closely with customer support/management regarding company procedures and updates.• Write new and update existing knowledgebase articles.• Come up with new approaches and ideas to improve the current performance of the Knowledge Bases aswell as to make each Knowledge Base look/feel/sound different to enhance differentiation betweenBrands.• Working with the Marketing Team as a bridge between Departments to test new websites prior to 'go live' forany design or content quality inconsistencies. • Handling creative tasks under pressure.

Malta

• Communicating with customers to assist in a smooth process• Performing welcome calls to the clients and assisting them with KYC onboarding questions • Engage in Document checking to ensure documents submitted conform to our standards • Support the Compliance department on a daily basis• Managing customer accounts (passwords etc.)• Engaging in live chat related to KYC and Customer Service department• Work with your team to reach customer service related targets• Providing an exceptional customer service during all interaction with clients

Malta

• Handling customer queries through Live Chat and email• Escalating to relevant departments and following up on the resolution• Working with multiple back offices, internal tools as well as engaging 3rd parties (Games providers) to ensurecustomer queries are answered and/or resolved in a timely and correct manner• Assisting customers encountering issues with processing payments (Credit Cards, Bank transfers, E-wallets,Paysafe)• Assisting customers with their KYC procedure - Also working closely with the Risk team in this matter • Working closely with the VIP, Marketing and Risk/Payments department• Crediting bonuses & Free spins• Upselling the Brands promotions• Actively engaging with customers

Malta

Working with most prominent music and sound equipment retail outlet on the island. Duties include:• Quoting, reserving and selling of musical instruments and sound equipment in the shop, email and online • Preparing items to be delivered• Receiving and checking equipment received from suppliers• Managing item stock and orders• General upkeep of the shop• Photography of items to be used for marketing purposes

Santa Venera, Malta

Design of social media posts, audio/visual advertising and print media for company and clients.Devising of internal marketing strategies and campaigns.

Swatar, Malta

Telephone based customer-support agent with HSBC UK Market over telephone. Duties and responsibilities include:• Handling and implementing general bank inquiries such as transfers, standing orders and account overviews • Issuing card replacements for lost and stolen cards• Running security procedures to identify client• Troubleshooting Internet Banking issues• Selling and processing of applications for company's lending products • Scheduling coaching slots for colleagues within my team• Receiving and solving customer complaints