Simon Ha Email & Phone Number

Toronto, ON, CA

• Created sales leads to increase and improve the incoming clients
• Built rapport with customers by providing accurate advice
• Act as the primary customer service contact for clients who have questions about their accounts or products
• Keeping an up-to-date file for customers
• Provided superior customer service over the phone and email

• Analyzed and improved assembly process using lean manufacturing to increase overall production by 20%
• Managed inventory and order accurate amounts of supplies to maintain stock
• Basic administrative duties including: filing, processing payments, maintaining phone calls and email inquiries
• Train and lead new employees to meet the organization's expectations for productivity and quality
• Maintained high levels of customer service by answering inquiries and understanding customer needs