Regional Aftersales Manager - Central Region
CurrentA support role to the Central region Hyundai dealer network. With more than 30 years of experience in Aftersales roles, I look forward to assisting Parts & Service managers to increase retention, sales and their profitability. Key responsibilities:• Coordinating the activities of a dynamic portfolio of dealerships and their sales representatives and staff.• Developing and promoting innovative customer care packages including warranty, servicing and roadside assistance products.• Contributing to national, company-wide strategic planning as a member of the Parts Steering Committee.• Working closely with head office and senior managers to develop and roll out sales and marketing campaigns to drive business development and secure new business.• Supporting dealership staff to meet targets and KPIs with area-specific strategies and campaigns, and up-to-date information on product and service features.• Meeting with dealership managers, and aftersales managers in particular, to review results and provide input and guidance on sales strategies as appropriate.• Performing detailed analysis of service and parts statistics to evaluate customer retention and sales performance, and identify department-specific achievements and opportunities to improve results. • Coordinating meetings to bring dealership staff together, convey critical messages from head office, and encourage team building across the region.• Upholding company franchise and service standards in line with quality management guidelines and expectations.• Setting, monitoring and reporting against parts sales targets
