Simon Harrison Email & Phone Number

West Midlands, England, United Kingdom

Coordinater with community support

Coventry, England, United Kingdom

Member interviewer volunteer

Coventry, England, United Kingdom

Supporting international customers wishing to broker deals, whole sale price exchange producing better rates than the customers banks. Contact with customers through email and international calls, liaising for support with compliance, payments, settlements, account opening, brokers and fraud team.

Palma Mallorca Spain

To ensure the promises made by the Thomas Cook Group are met; make clear decisions to resolve issues and take responsibility when action is required; work closely with destination team members to deliver a seamless experience to all our customers. Working with third party providers in destination, resolving and creating new bookings for customers..

Assisting my genral manager in the day to day operations of the Vallee Blanche hotel in the beautiful surroundings of the french alps. My duties involved all finance, bookings, staff training, rotas, ordering, stock control operations of the front and back of house.

• Responsible for the bar and restaurant, ensuring a memorable experience for our customers
• Team work, initiative, can-do attitude with attention to detail.
• Sales through service, cash handling, meet and greet.

• Using your extensive customer service experience, take ownership of complex customer quiries and expressions of dissatisfaction through to resolution maintaining positive customer engagement throughout. Additional.
• Support all customer service colleagues by swiftly providing them with accurate information to build their knowledge in a positive and supportive manner, highlighting and escalating this to the appropriate level.
• Accountable for owning customer issues, supporting customers through the process until full and complete resolution is achieved and the customer is satisfied.

• Main priorities was to ensure customers enjoy their holiday and everything runs smoothly for them, as the public face of the tour operator I constantly present great first impressions and continue to do so throughout.
• Meeting guests at the airport and escorting them to their hotels and organizing and hosting welcome meetings.
• Selling and organizing excursions and car hire, responding to client queries, lost luggage or passports and hotel room issues. Injury, crime or death issues, unforeseen non client problems.
• Resolving conflicts with or between clients, establishing and maintaining relationships with hoteliers, excursion agents and travel companies.
• Resolving conflicts with or between clients, maintaining an in depth knowledge of the resort and local area in order to answer the clients question.
• Completing risk assessments and health and safety checks, keeping basic accounts and records and writing reports.

• Customer friendly, proactive telephone sales reaching high level targets, providing a professional telephone banking service.
• Building rapport to up-sell and cross-sell and providing referrals for product specialists wherever appropriate.

• Responsible for booking in guests and for the security of the hotel throughout the night. Preparing the night audit.
• Organising all the information required for all staff members for the following day of business.