Simon Harrison Email & Phone Number

Glasgow, United Kingdom

Glasgow, United Kingdom

DXC (Formerly Hewlett Packard Enterprise), Erskine Jan 2016 – PresentChange Coordinator/Project Manager, Atlas (MOD)My main duties are:• Process and manage all Live and proposed changes within the Atlas (MOD) environment from proposal to completion.• Liaise with resolver groups and third party partners to provide impacting documentation • Escalate any queries with the originator of Request for Change and Atlas Change Control. • Attend… Show more DXC (Formerly Hewlett Packard Enterprise), Erskine Jan 2016 – PresentChange Coordinator/Project Manager, Atlas (MOD)My main duties are:• Process and manage all Live and proposed changes within the Atlas (MOD) environment from proposal to completion.• Liaise with resolver groups and third party partners to provide impacting documentation • Escalate any queries with the originator of Request for Change and Atlas Change Control. • Attend Triage meetings with Atlas Control on a rolling basis. As the change Coordinator I am the single point of contact for change queries in this meeting. I take comments and queries to challenge or confirm the change content for the changes that are currently in process that week.• Compile daily reports on resolver group performance making note of when teams are performing below expected levels to pass onto senior management• Providing cover for colleagues in various different change/Project management roles within DXC including Home office and Helion. • Coordinate change requests with the customer and relay requirements to the engineer teams, set out time scales and ETA’s for delivery Show less

Erskine , Glasgow

UK Public Sector I.T. Analyst (SME)• Working on the service desk at Hewlett Packard as a first line support analyst.• Direct point of contact in a team of analysts as well as being the shift SME via telephone, email and face to face.• Liaise with management as a shift point of contact• Dealing with customer issue’s on a day to day basis • System administrator on the UK Secure Network• Creation and maintenance of UK public sector accounts• Provide… Show more UK Public Sector I.T. Analyst (SME)• Working on the service desk at Hewlett Packard as a first line support analyst.• Direct point of contact in a team of analysts as well as being the shift SME via telephone, email and face to face.• Liaise with management as a shift point of contact• Dealing with customer issue’s on a day to day basis • System administrator on the UK Secure Network• Creation and maintenance of UK public sector accounts• Provide instruction when and where required to new starters to ensure all the service desk re-quirements are adhered to• Monitoring service manager 9 to Identify, highlight and take necessary action when potential inci-dents are due to occur on the UKSN networks. Ensure the correct resolver teams and incident managers are made aware of such events to keep up with HPs strict SLAs.• Ensure that Citrix XenApp, RDP and all other remote connectivity systems are used on a regular basis to access HPs secure unclassified and restricted environments within the HP Enterprise cloud based network. Show less

United Kingdom

Supplier in the RAF , Worked mainly in P.O.L. , Served at Kinloss , Brize Norton , TSW Stafford, Akrotiri and finally Leeming