Key role in developing, researching and implementing pricing review strategy for a fleet of over c300k vehicles; and involvement in determining budgets for residual values, service, maintenance and repair at committee level.Develop accuracy tests for residual value and maintenance forecasts, using internal measures, and external surveys to reduce exceptions and issues. This has resulted in a more streamlined pricing strategy with an error rate below 1%.Provide advice and support to the business, involving the resolution of complex queries Management of residual value and maintenance risk in order to help drive profitable business.Develop new internal procedures to create efficiencies and reduce risk of error and re-work. This has resulted in a reduction of duplicate business referrals by over 10%.Assist in the management of change during an integration period covering the last 12months, including incorporated system development and people management.Develop and maintain relationships with customers and manufacturer contacts, resulting in a contribution to business growth.

The Management of a sales operational support team for circa 40 external sales managers, ensuring the negotiation and operation processing of £120m p.a. new business within a commercial and consumer finance division was achieved.Responsible for the recruitment and development of a team of over twenty people, responsible for diverse tasks ranging from the negotiation of new business through to the audit and processing of all contract documentation.Responsible for building and maintaining relationships with customers and the assisting in providing business for a division with an annual turnover of circa £50m.Responsible for the motivation of teams to achieve vigorous growth targets and objectives, whilst adhering to rigorous quality targets.Developing and maintaining a quality and compliance target to ensure that industry regulations were met, resulting in a reduction in documentation errors by 10%.Responsible for developing, reviewing and managing procedures, leading to a streamlined and more accurate data input process.