Simon Herbert Email & Phone Number

Projects Specific Skills• Installation of Citrix Xenapp 6.5 consisting of 1 Citrix Farm with 2 servers• Installation of VMware vSphere & ESXi 4.1 including ESX hosts, tools & hardware• Installation and configuration of Veeam backup and replication• Server Consolidation - Installation of SCSI & iSCSI based MSI for SAN• Implemented WSUS 3.0 Server patching procedure & schedule• Prepared domain & installed Windows 2008 Domain Controllers• Completed Exchange… Show more Projects Specific Skills• Installation of Citrix Xenapp 6.5 consisting of 1 Citrix Farm with 2 servers• Installation of VMware vSphere & ESXi 4.1 including ESX hosts, tools & hardware• Installation and configuration of Veeam backup and replication• Server Consolidation - Installation of SCSI & iSCSI based MSI for SAN• Implemented WSUS 3.0 Server patching procedure & schedule• Prepared domain & installed Windows 2008 Domain Controllers• Completed Exchange Implementations 2003 to 2007 & 2010• Implementation of Trend Micro AV, Mcafee AV and Sophos AV• Designed, implemented & supported Active Directory/Network services (File/Print/DHCP/DNS/WINS)• Installation and support Of MS Hyper-V• Installation and Virtualization of Citrix Fundamentals• Designed, created & implemented Active Directory Group Policy• Watchguard firewall installation and configuration which included demilitarised ftp zone, client and branch office VPN, LAN/Multiple WAN, TCP/UDP Port configuration, SPAM Quarantine and Internet Browsing• Installation and deployment of MS Small Business Server 2003, 2008, 2011• Installation of Backup Exec versions 11,12,2010 and 2012 with single tape drives and autoloadersJob Role Responsibilities• Introducing, Managing and providing escalation to a 1st line helpdesk taking calls from around 45 SMB’s• Managing a team of 4 2nd/3rd engineers• Managing all scheduled works, emergency visits and project works• Personally supporting the key clients of Advanced PC Solutions• Project management for the following projects: SBS 2003, 2008, 2011 installations – SBS 2003 to Windows 2008 full Domain product – Citrix XenApp 6 & Fundamentals installation – Server consolidation using virtualization technologies Hyper-V and VMWare• To visit potential customers to complete technical audits and consult on any issues raised in the audit. Show less

In the position of Senior Support Engineer my responsibilities and tasks included:• Completing monthly and weekly support visits on designated customer sites attending to desktop and server needs.• Provide an escalation point to the help desk.

In the position of Support Engineer my responsibilities and tasks included:• To provide 1st and 2nd line telephone support for around 30 SMB’s using various platforms: Windows Small Business Server 2003, Windows Server 2003, Windows XP and Windows Vista

Contracted From Ultima Business Solutions

In the position of Technical Analyst Team Leader my responsibilities and tasks included:• To Ensure all calls in the Technical call queue are answered within the agreed SLA’s• To provide an escalation point for other team members.• Unsure that adequate, effective and timely support is provided to the BMW UK Dealerships• Evaluate, create train and document configurations for new software, applications and operating systems based on an approved list.• Identify relevant… Show more In the position of Technical Analyst Team Leader my responsibilities and tasks included:• To Ensure all calls in the Technical call queue are answered within the agreed SLA’s• To provide an escalation point for other team members.• Unsure that adequate, effective and timely support is provided to the BMW UK Dealerships• Evaluate, create train and document configurations for new software, applications and operating systems based on an approved list.• Identify relevant problem types and associated priorities.• Verify information to the customer on call details and ensuring that all relevant information is entered into the helpdesk system in a clear and concise format.• Proactively monitor and ensure progression on all calls, keeping the end user informed at all times, through to resolution.• To oversee and make sure all technical calls are resolved to a high standard• To play an active role in the team remaining flexible to support others in busy periods. Show less

In the position of Technical Engineer my responsibilities and tasks included:• Being a member of the Kier Construction roll-out team which consisted of rolling out a Windows 2000 upgrade program to all desktops under the Active Directory structure.• Installing hardware components on customer sites IE Servers, Pc’s, Printers, Laptops

In the position of Configuration Engineer my responsibilities and tasks included:• To monitor the amount of hardware such as Hard Drives, RAM Modules, Networks Cards and Processors coming into configuration and configure desktops, laptops and servers to a customer specification.• Using image implementation tools such as Ghost and RIS to add images to hardware for the customer base such as BMW, Kier, Citroen, Lex Transfleet and Argos.• To assure that all configurations meet the… Show more In the position of Configuration Engineer my responsibilities and tasks included:• To monitor the amount of hardware such as Hard Drives, RAM Modules, Networks Cards and Processors coming into configuration and configure desktops, laptops and servers to a customer specification.• Using image implementation tools such as Ghost and RIS to add images to hardware for the customer base such as BMW, Kier, Citroen, Lex Transfleet and Argos.• To assure that all configurations meet the customer spec with not only hardware, but software such as an appropriate RAID configuration and the operating system. Show less