ASSET Certified Scuba Diving Equipment and Cylinder Testing Technician. Independent scuba equipment servicing covering all major makes and models of dive equipment.

Project Management and Implementation of leading Rental Solutions software.

I was responsible for leading the consultancy team in the implementation of both electronic payments and bank account validation software solutions for many major UK companies, using ITIL methodologies to ensure regulatory guidance was adhered to and systems and procedures established to improve business performance. I was the central point of contact both internally and externally for all customer projects and was actively involved in the design, testing and delivery of new modules/products.… Show more I was responsible for leading the consultancy team in the implementation of both electronic payments and bank account validation software solutions for many major UK companies, using ITIL methodologies to ensure regulatory guidance was adhered to and systems and procedures established to improve business performance. I was the central point of contact both internally and externally for all customer projects and was actively involved in the design, testing and delivery of new modules/products. I was made redundant in May 2009.Pre-sales - technical consultancy, SLA's and tender input.Solution design/process mapping - discussion, analysis and identification of customer requirements/needs for detailed specification.Project management - planning and management of all deliverables.Problem analysis and resolution.Installation and testing of complete product suite (hardware & software).Creation and delivery of training programmes for customer/end-users on all products.Support and on-going management of customer issues and change requests.Handover to internal Support teams. Show less

Leading the national installation team in the implementation of hardware and software solutions.