Simon Hodson Email & Phone Number

Loughborough, Leicestershire. Le11 3Gr

Summary: Standard MS environment with Citrix, VMware, Exchange 2003, SNAP storage, MS Share point, MS config manager, wireless and VPN security, black berries, surf control and message labs etc.Main; Currently am managing service desk on an informal basis. In one of the 70 worldwide offices.Within ITiL environment manage desktop and server issues, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applicationsFix, track and analyze trends in Service Desk requests within full ITIL environment Remote user support including SC Configuration Manager, Logmein123, Gencontrol, VNC, Landesk,Citrix shadowing VPN and RDP.Recommend, purchase and install hardware and software. Manage IT support engineers visiting local and remote sitesBasic SAP support and SQL queries and improve IT and user documentation for online use

1st to 3rd lineSummary: I was responsible for DR and daily maintenance of the Citrix farm and 5 other HP and VMware servers.Being 90% self accountable, only major IT projects were initiated by head office or government e.g. online ordering, costing and contacts database for all offices. Main Responsibilities:Management of 7 local 2003 servers and 60+ PCs using active directory, Citrix terminals, Cisco VOIP phones and LAN, ISDN and IP video conferencingManage and perform staff inductions and group training sessionsHelp design new DR plan and warm office optionsWork within an ITIL environmentReason for leaving: Redundant as part of IT centralization to ManchesterQualifications this yearITIL version 3 foundation - self funded July 2010Configure windows 7 MS 6292 - 400 pages through book

1st / 2nd line helpdeskResponsibilities: Frontline is a multi national magazine publisher, publishing 120,000000 copies a year in 30 countries. My role really did revolve around 24*7 commitment to IT always being available and easy to use. Much of my role was centered communication and data security being in place for the remote workers and sales force. The installation of software, Lotus notes and mail clients was also at the top of the list for staff.. Main Responsibilities:Installing (hardware/software) and maintaining both locally and remote sites.Ensure printers could print at 45 sites their 4000000 labelsRun and design reports for management and financeRecommend, purchase and install hardware and softwareWork closely with software design team and aid in testing software fixes and updatesReason for leaving: Decided 100 mile round trip was too much, especially as our first baby was due

Visit regional offices on a regular basis to install PCs with UNIX terminal emulation software. Log all calls for the newly install central job costing system. Setup a Netware data ease server for the collation of free leaflets details for all people in the East Midlands Main Responsibilities:Log all calls for helpdesk and ensure they were either answered quickly or passed to software developersTrain staff to use the updated version of MS officePatch network cables for the local office and also remote sites

Education record

Gcse Pass Grades; S, Math; Science; English, French, Social Studies, History, Technology