Build and lead a team of IT specialists (cloud architects, sales development managers and business engineers) to grow cloud adoption.Platforms: Azure, AWS & Swisscom Cloud.- Led strategic initiatives and transformation programs to grow public cloud adoption (AWS & Azure) as team lead and manager.- Performed the full range of line manager responsibilities including hiring, coaching, performance evaluation, education planning, budget setting, team productivity, and more.- Improved end-to-end cloud customer experience and operational excellence across pre-sales, onboarding, and delivery phases. - Enabled onboardings and performed management account transfers as a reselling partner.- Provided FinOps reports, CID dashboards and optimization recommendations to customers.- Built up service management capabilities and processes for Azure & AWS reselling products.- Amplified customer success and cloud adoption by pursuing upselling, cross-selling and renewal potential.- Fostered collaboration and ensure governance across account groups incl. sales, product management, support, channel management and engineering teams.

• Drove E2E service quality of an IaaS platform (12’000+ VMs) by coordinating 8 cross-functional teams• Partnered with customers daily as trusted technical advisor and leader for complex requests & incidents• Fostered collaboration between business units incl. sales, engineering, product management & back office• Identified and managed operational risks, handled security & compliance queries (ISO/ISAE, pen tests, etc.)• Owned external communication to 400+ customers (release notes, online docs, newsletters, incidents, etc.)

• Built up a new team of four ICT system engineers to provide professional services to public cloud customers• Identified new business opportunities, supported bid responses and improved billing processes• Organized design workshops for prospective customers regarding cloud migrations, pricing and architecture

• Headed service management of the hybrid cloud environments for two major retail clients (CHF 9.1MM p.a.)• Coordinated the global account team (20+ people) across multiple business units & global delivery teams

• Lead project stream of a major migration of 12 SAP systems from on-prem to the IBM cloud• Planned and executed 3 IaaS projects for a major banking client • Lead transition & transformation stream of a fully cloud managed SAP Basis/HANA contract

• Conducted on-site investigations on tax compliance of 2 major banking clients• Acted as intermediary between 8 project stakeholders including compliance, data engineers & lawyers• Supported senior management by preparing proposals and data reports for clients

Consulate General of Switzerland in New YorkSwitzerland Global Enterprise (www.s-ge.com)• Conducted industry research and drafted reports about the Swiss market for U.S. investors• Prepared and coordinated the logistics of the summer corporate event for 50+ attendees• Generated +40% increase of Twitter followers (@SBH_USA)