Insurance Advisor
• Promoting excellent customer service and company values either face to face and telephone• Providing quotations on a wide range of products (personal lines), which include Home (standard and non-standard markets), Park Home, Motor, Motor Fleet, Mini Fleet, Taxis, Stand-alone Breakdown Cover, Commercial Vehicle, Classic Car, Gap Insurance, Boats, Caravans and Travel• Providing professional advice, answering customer queries and recommending suitable products• Sub Broking - Providing quotations, selling products, mid-term adjustments and renewals for other insurance brokers• General administration, dealing with incoming and outgoing post, writing cover notes, Pre renewal calls, renewing policies, mid-term adjustments, banking and stock checks• Reporting claims (First notification of loss) to our in-house claims team, helping our claims team and insurers to ensure customers claims are dealt with promptly and effectively• Dealing with customer complaints non reportable and logging reportable complaint to our compliance teamI have strong interpersonal and negotiation skills. I have the ability to adapt to new roles with a can do attitude. My attention to detail along side my motivation and dedication helps me to not only fulfil my role but exceed in what is asked of me, which I take great pride in doing. I have learnt a number of products, processes and systems to ensure the growth of the business as well as my own personal achievements. I am very customer focused with a natural ability to solve problems to ensure any issues are resolved quickly and efficiently.
