Simon Humphrey Email & Phone Number

London, GB

London, England, United Kingdom

London, England, United Kingdom

Managing Southbank Centre’s visitor contact channels, in conjunction with the Head of Visitor Experience and Senior Ticketing & Membership Operations Manager.Responsible for the creation of a new Visitor Contact team following a significant period of change and the implementation and integration of our Zendesk Omnichannel system. Improving the level of.

* Leading Southbank Centre’s Ticketing Operations, Membership and Customer Relations teams through the Covid 19 period. Being responsible for the all operational planning and customer communications during this time* Responsible for designing and implementing new processes and procedures utilising the ticketing and telephone system* Producing financial.

London, United Kingdom

• In conjunction with the Senior Ticketing and Membership Operations Manager responsibility for the management of all operational aspects of Southbank Centre Ticketing and Membership customer facing teams.
• Taking responsibility for developing and leading on new projects and festivals within the team as required, including taking responsibility for training within the team and being a bridge of contact for projects and.
• In conjunction with Southbank Centre’s Marketing Team, Membership Team and Head of Ticketing, agreeing on and driving sales targets for SC own promotions, co-productions and Membership sales
• Taking responsibility for communication between the Southbank Centre and the Ticketing and Membership Assistants including information on ticket pricing, discounts, offers, visitor experience, access and audience.
• Liaising with other Southbank Centre departments, individual key contacts and event promoters, to ensure that the maximum number of tickets is available for sale and seating configurations for each performance are.
• Constantly providing and controlling successful management cover at Tickets Desks, Members Area and in the Contact Centre

• Key areas of responsibility include:-
• To raise the profile of the Contact Centre with Southbank Centre with artistic and ticketing partners
• To drive sales of core products
• Support fundraising activities of Development Department
• Planning efficient use of Contact Centre team resources
• Improving and implementing operating procedures in the Contact Centre

Proactively managing Visitor Services staff responsible for selling tickets, memberships, programmes, merchandise and other products across all sales channels at one of the UK's leading Arts venues.Key areas of Responsibility: - Working as part of a team of ten with management responsibility for c125 staff on a daily basis.Devising rosters allocating.

Overall responsibility for the service function of one of the UK's leading refrigeration, and air conditioning manufacturer and maintenance contractor. Reporting to the Service Director.Key areas of Responsibility: - Management of 5 office based staff and 25 field based engineersEnsuring service levels for engineer visits are within contractual.

Overseas Operations Europ Assistance, Haywards Heath Working for one of the Worlds leading Assistance companies within its UK Customer Contact Centre. Day to day management of the Overseas Operations (Medical) department ensuring Service Levels and agreements are met and resources match workflow and volume.Key areas of responsibility - * Management of up.

The management of all order fulfilment, dispatch and stock control operations for one of the UK's largest leisure ticketing companies. Account Management of key company accounts. In the last year I played a key role in the planning and implementation of the relocation of the companies Call Centre function from the UK to Ireland. Key areas of responsibility.

Following from the company's re-location I was offered this position as I direct result of previous performance. The position involved the day-to-day management of all general customer service provision and fulfilment. Key areas of responsibility - Responding to written and telephone correspondence within a designated timescaleEnsuring the successful and.

This position involved the creation and management of a new team dedicated to handle all Internet Customer Service/Sales activity. I was asked to take the responsibility for its management, as well as involvement in the company's expanding and fast moving Internet and Interactive Television service provision.Key areas of responsibility - Creating and.

Hnd Business Studies (Leisure Management)

B-Tec National Diploma, Leisure Studies

C.S.E Grades A, Various