Customer Success, Support Professional and Leader with proven excellent engineering-based problem solving and troubleshooting skills in high pressure environments. Over twenty years experience, driving success whilst maintaining motivation and positive culture, in customer facing technical teams. Adaptable interpersonal and communication skills, through extensive contact with internal and external customers and stakeholders at all levels and a wide variety of situations.Expertise:Customer Success, Technical Support, Team Leadership and ManagementCustomer Facing Roles C-Suite to Factory FloorOperational and Process Improvements through Automation and Self-Service