Simon Jack Email & Phone Number

Hook, England, United Kingdom

The Head of Aftercare is responsible for driving a culture of Customer obsession by leading the Customer Aftercare, Technical Support, Warranty and Customer Relations teams focusing on our key KPI’s for service delivery, employee engagement and team development.The role also requires development and delivery of our Aftercare vision from a Customer.

Newbury, England, United Kingdom

• The Customer Service Operations Manager was responsible for all day-to-day activities carried out by the Novuna Vehicle Solutions’ Customer Service, Orders and Implementation departments in support of Novuna’s vision.
• Successfully grew and restructured the CS Operations department to enhance service delivery and provide greater opportunities for team development.
• Stabilised service delivery of high profile customer account with legacy challenges through relationship building with key customer stakeholders and internal colleagues/teams.
• Supported Senior Management delivery of multiple Customer tenders to secure two of the largest corporate fleet accounts in the UK leasing market.
• Successfully launched a critical new invoicing and asset management system into the business during a national lockdown, a system utilised by all members of the CS team daily.
• Instrumental in securing IMI accreditation for our Electrical Vehicle Training Academy programme in addition to supporting development of the course content.

Woking, Surrey, United Kingdom

At McLaren Automotive, our vision was not only to become the iconic sports car manufacturer but also to deliver breathtaking, iconic and innovative new technology to our customers and throughout the automotive industry. The Client Services Manager was response for leading and developing McLaren’s Client Services operation across all global regions.

The Customer Service team were recognised throughout BMW and the retailer network as a straightforward team that builds customer loyalty by providing great service. The National Customer Service Manager managed the daily operation of the Customer Service Manager team and the Senior Customer Service Executives within our Contact Information Centre. The main.

The BMW i Business Development Manager was required to research, develop and implement new innovative sales opportunities for BMW i Products utilising market intelligence to exploit new / emerging markets inside and outside of existing BMW i network structures. Key responsibilities and achievements - Market Intelligence: Utilising internal and external.

Progression from MINI role of the same title,the BMW Business Intelligence Manager analyses BMW Group UK Aftersales performance and research from the UK aftermarket to identify opportunities and threats, quantify the potential to the business and make innovative tactical measureable recommendations to all areas within the Aftersales Development department.

The MINI Business Intelligence Manager analyses BMW Group UK Aftersales performance and research from the UK aftermarket to identify opportunities and threats, quantify the potential to the business and make innovative tactical measureable recommendations to all areas within the Aftersales Development department to improve BMW Group and Dealer profitability.

The Customer Service Manager balances the company's strong focus on customer satisfaction against the sustainable business realities of a premium manufacturer. This role encompasses the management and development of the Customer Service and Aftersales concerns of 77 dealers based in the North of the UK.Key Responsibilities and AchievementsSuccessfully.

Customer Service Support balanced the company's focus on customer satisfaction against the business commitments of a premium motor manufacturer. This role encompasses the management of the front line Customer Service Support department and the handling of escalated customer complaints from individuals who are unhappy with the service that has been.

Customer Service Support is the front line customer service contact for individuals wishing to raise concerns regarding their experiences with the BMW and MINI brand. This contact can range from complaints regarding the vehicles themselves to concerns regarding the service provided by our dealership network and other areas of the organisation. Key.

B,B,B,B

A-Levels

A*,B,B,B,B,B,B,B,C