After graduating from Imperial College in 2010, I worked in a variety of roles with DHL as part of their operational management graduate programme. The experience gained at DHL helped me to secure a position at Ramtac Computer Systems, a software reseller. This led me to the dynamic and ever changing world of ERP Consultancy, starting off as an implementation consultant/project manager, where I managed and implemented systems for our customers, taking them from the Sales process all the way through to Go Live. This included data management, bespoke system configuration/design, writing development specifications, training end users and Project Management, which gave me a solid foundation in ERP software consultancy. In 2016, Ramtac Computer Systems was acquired by Intact Software, and I’ve since been promoted to Senior Implementation Consultant, before transitioning over to our newly formed CSO (Customer Success Office) to work as a Technical Account Manager, proactively engaging with existing customers to ensure they’re getting the most out of our software. More recently I was promoted to Solutions Architect, which involves thorough scoping of complex customer requirements that come through from Account Management, Support or other Consultants. This usually involves in depth meetings with the customer and leads to bespoke consultancy solutions or bespoke development. As Intact continues to grow rapidly, upskilling the newer consultants is becoming ever more important to our continued success, so this is a key part of my current role. I am down to earth, extremely hard working and able to communicate effectively, especially in a customer facing environment. My key strengths are my problem solving and analytical ability, attention to detail, strong verbal/written communication skills and enthusiasm for helping others to understand solutions. I hold a full (clean) UK driving licence.
Listed skills include 3Pl, Management, Microsoft Office, Microsoft Excel, and 13 others.