Scoping and delivery of complex customer requirements.Advanced use of the in-built consultancy toolkit used to design & implement bespoke business logic (where possible and appropriate, bypassing the need for planned product development)Proficient use of SQL reporting where required as a solution.Coaching new and existing Consultants and assisting Support with difficult issues.Working closely with Account Management to proactively engage with Customers, to understand their business strategies/goals and scope out how we can help achieve them.

I worked as a Project Manager/Implementation Consultant on end to end ERP software implementation projects with Ramtac Computer Systems Ltd.I had an extremely varied set of responsibilities, spanning everything from data preparation, business process reviews, bespoke system configuration, right the way through to end user training and support. Coming from my background in logistics and stock management with DHL this role proved to be well suited to my skill set, although still presenting a day to day challenge as the software is so vast and constantly evolving. Being an ERP software package, I'm now well versed in all aspects of Sales/Purchase ordering and seeing this through to the ledgers/accounts. If there's one key thing I’ve learnt, it's that although all businesses share the same fundamental processes, there's a huge variety of ways to get 'from A to B'. I particularly enjoyed the customer facing element of the job and felt comfortable meeting with company owners/directors, helping to make sure business processes are well thought out and areas for improvement are realised. As my field is ERP implementations, I now also have a lot of experience with change management, and how to best deal with the challenges it poses.

Upon completing the DHL operations management graduate scheme, I was offered a position within the newly evolving management structure as Stock Control/Goods In Team Leader. My responsibilities include:•Responsible for a team of 12, managing daily workload and productivity to ensure optimum output.•Reporting of weekly stock loss figures for national contract.•Ensuring all reported order discrepancies/quality issues are investigated in full, including stock reconciliations for confirmed errors.•Ensuring adherence to statutory HMRC regulations regarding Duty in Suspense stock holdings.•Maintaining a 14-day location count/reconciliation cycle to retain integrity of warehouse stock.•Management of 2013 event returns, including timely return to stock, space management and creation of a recharging matrix for all processing work.•Site contact for all supplier returns for any faulty/non-required stock.•Assumed responsibility for ‘Path-to-Quality’, DHL equivalent to ISO 9001 quality standards.•The warehouse stock holdings comprise of approximately 3500 different SKU’s with a total value of around £22 million.•Management of customer CHEP pallet account.My main achievement in this role has been managing a large stock transfer (circa £2.1 million) spread across a two week period on behalf of our customer, with no errors. This required face to face contact with directors and many other customer representatives, ensuring they were all inducted on the site safety procedures and understood the daily requirement. When complete, I was personally commended for my efforts by customer directors.Moving forwards, I hope to develop our relationship with the customers demand planning and stock control teams to improve on current processes and ensure clear lines of communication are adhered to, the ultimate goal being to drastically streamline the inbound operation.

My placement with Tradeteam presented me with many opportunities to develop and increase my transport knowledge and also gave me people management experience. My responsibilities included:•Completing shift briefs/de-briefs with 25 drivers. •I occasionally worked as a shift manager to cover absence.•Chairing daily operational update calls, collecting data from 5 national depots.•Completed all Road Traffic Accident and personal injury investigations.•Project lead on ‘Forward Facing Camera’ & ‘Telematics (Vehicle Tracking)’ implementation projects.•Implemented a gift delivery solution on behalf of the customer to accommodate national geography – 48hr lead time.•Responsible for developing relationship and workable solution with 3rd party carrier company on behalf of our customer.•Exposure to open book & closed book contracts.•Lead Christmas recruitment for new permanent drivers.This placement was my first taste of operational management which was important to develop my people management style, presenting me with valuable experience at the front end of the business. I enjoyed being given immediate responsibilities and managing my own projects, many of which have become permanent solutions for the contract.

This placement was based at DHL Supply Chain’s UK Head Office in Bracknell. I spent my time working with the newly formed ‘Centre of Expertise – Employee Engagement & Employee Relations team’, specifically working within Internal Communications. Placement achievements include:•Producing monthly news posters, distributed nationally.•Worked closely with the central editorial team in Germany, providing details of exciting internal stories and following them through to publication. •Was a site ‘GoGreen’ champion, responsible for all internal energy saving communications on site. •Responsible for Corporate Intranet pages for the entire EMEA (Europe, Middle East & Africa) region which involved communication with various European countries and divisional leads and some self-taught HTML programming. •Organisation of 2 full day Corporate Intranet training courses for a total of 30 people, including scheduling of flights/transport for an international trainer and lunch for the attendees.•Attended a 2-day team workshop at DHL Supply Chain head office in Bonn, Germany.During my time on this placement I spent 4 days with the other graduates on a dedicated Community Project. This involved organising a fun, educational experience for a group of 8-10 year olds from deprived areas of Derbyshire. With a very tight timescale to plan 2 days worth of activities, we managed to create a varied and exciting schedule. I found the experience thoroughly rewarding and enjoyed getting the chance to give back to the community. After the event, I liaised with the central editorial team in Germany and put together an article on our successes as a group. This was published on the global corporate intranet pages.In summary, this placement helped to improve my organisational skills and gave me insightful exposure to the corporate side of the business. I enjoyed having the opportunity to communicate with colleagues of various nationalities and have made some useful contacts along the way.

This contract was a partnership between DHL Supply Chain and the NHS called patient transport services (PTS). My main achievements included:•Development of an automated consolidation spreadsheet for the finance department to aid validation of subcontractor invoices.•Solely responsible for all contractual KPI and bespoke operational reporting on a scheduled and ad-hoc basis. Reports were produced to demanding deadlines and used by senior management.•Using my experience of MS Excel, I was able to optimise reporting run-time from days to a matter of minutes, allowing the operation to identify areas of concern more quickly, leading to greater efficiency.•I helped to compile the QBR (Quarterly Business Review) presentation for important contractual review with NHS senior management.During my time on the contract I had the chance to take part in a workshop/development day with the company that provided the bespoke journey tracking software used on the contract. My heavy involvement as a day-to-day user allowed me to put forward some valuable ideas for improvements. These were released in a software update just as my placement came to an end in March 2012.I also attended high profile meetings with senior management, giving me the opportunity to see first-hand the budgetary restraints imposed by the NHS. Through these meetings I gained contacts within the NHS who were able to assist me with a data analysis project.This placement opened my eyes to the variation in the services offered by DHL, as this particular contract delivered people not parcels. The most notable and challenging difference here is that parcels can't complain about the service they receive, people on the other hand, can.

I worked for ASDA over a 3 year period, predominantly on a seasonal contract during breaks/holidays from university. I started out as a checkout operator for main checkouts, but was quickly identified as a confident communicator and asked to learn and rotate around the various departments, including the kiosk (selling lottery tickets and cigarettes) and home and leisure. The job taught me the importance of customer service in all areas of business and also presented me with responsibility for selling age-limited products such as tobacco, alcohol and DVD’s.Having always wanted to drive a van and try delivery driving, I decided to approach the home shopping manager around June 2009 to enquire about current vacancies. This bold approach was successful and within 2 weeks I was out delivering to customers. There were many responsibilities to this role, including ensuring the van was road legal before departure, adhering to tight booking slots and showing initiative to prepare own routes for delivery rounds. Exceptional customer service was compulsory and something I had become accustomed to through working in store. Within a month I was a valued member of the delivery team. In my last year of employment with ASDA, I also learnt how to pick, marshal and load customer orders and when my manager was unavailable, I assisted with managing the rest of the team in completion of the operation.My time with ASDA taught me to always pursue development opportunities and continue with a work ethic of diligence and hard graft in my future career.