RebootNL are a community interest company based in North Lincolnshire. Using technology to support communities and those members of our society who need our help. Reboot NL also work with community interest companies and charities to support them with their technology needs. RebootNL sell refurbished laptops and desktops through their community computer shop, where other services are also provided.

I am a self employed ICT specialist with over 25 years experience in the IT Support sector working in and around the education sector. For the last 5 years I have been offering services of computer recycling, data destruction and telecommunications to my network.

Schools IT Support Engineer, supporting the I.T. infrastructure of 5 schools within the Humberside area (Network switches, routers, broadband connectivity, servers, desktops, laptops, printers, apple products, including IPAD, Iphones also Android Tablets, smooth wall firewall devices, Business support software (sims etc) and educational application support). Providing a managed IT technician service once a week to each school and also support the ACS helpdesk as and when required.

Working in the CSU (Computer Support Unit) providing IT Support to both staff and students at the Institute’s main site in Grimsby and also satellite sites in Lincolnshire. Duties include hardware support of all desktop systems within the college, performing maintenance, including both hardware and software installations and repairs. Support the of the site wide IT infrastructure including network connectivity both wired and wireless, Servicing and configuring Network Switches and Wireless Access Points, and resolving cabling issues. Support of the college’s server farm, including Windows Server 2003, 2008, Microsoft Exchange and Forefront gateways. I also deputise for the helpdesk manager and run the busy IT helpdesk when required, this involves excellent customer service and the ability to provide solutions either through telephone conversation or remote support activities.Key Contributions:• Implementation of Site Operations manual and system documentation• Implementation of SLA and Service Desk in accordance with ITIL standards using the FITS model.• Provide support across both the PC, Android, OS X Tablets and Apple Mac Systems• Provide setup and support to staff and students using IPhone and Android Smartphones.• Provide IT Expertise to both staff and students• IT Installations, hardware and software installations and repairs• Support Networking Infrastructure• Manage IT Helpdesk and deputise for Helpdesk Manager• Responsible for the development and support of the EPOS cashless system, throughout the GIG Group• Implementation of the Impero Network Management tool including staff training to GIG• Implementation of library based systems.

Mouchel IT Services, Lincoln 2007 - 2009Field Service Support, Lincolnshire SchoolsWorking for the Lincolnshire County Schools ICT team, primarily providing IT Support to the Schools in the North of the County and other schools as and when needed. Duties included maintenance of school servers and networking equipment, desktops and printers as well as a host of Business and Education software titles. Main systems supported included Windows XP, Windows Vista. Server platforms include Windows Server 2003 and Linux based systems. I also provided out of hours IT Support for the Collections in Lincoln and also Lincolnshire County Council Councillors.Key Contributions:• Provide support to schools in Lincolnshire. Provide critical response on urgent faults.• IT Installations, installation and configuration of Windows 2003 Servers, Broadband Routers etc.

File Server Support and PC Support Officer.To provide support to users of file servers within the council, in the technical area of File server support.Key Contributions• Provide assistance to users of the full range of file server application software to intermediate and advanced levels enable them to use them to execute business processes in an effective manner• Provide a fault determination & fixing service on the full range of file server operating systems to intermediate and advanced levels to ensure high availability of services to customers• Install and commission application and operating system software on file servers to ensure new services are commissioned effectively within agreed timescales• Install and commission file server hardware and peripherals, to ensure new services are commissioned effectively within agreed timescales• Set up user permissions and security to ensure that the information stored on file servers is set up to meet the security requirements of the customer in maintaining confidentiality of information.• Check for and eradicate computer viruses on file servers and attached PCs to maintain the security of the Council’s information• Set up, initiate and monitor the execution of backups of information on file servers to guarantee the safekeeping of the councils’ information• Take responsibility for the successful implementation of minor projects

Working on behalf of the organisation at various blue chip organisations in the UK, providing skills from 1st, 2nd and 3rd Line IT Support, IT Rollout and installation work, IT Management functions (including managing an IT helpdesk, managing IT systems and team leadership). Key Contributions:• Implemented Windows NT Rollout at research site for Unilever Research.• Successfully implemented new email system for Johnston Wax amd Swindon NHS Trust• Implemented complex rollout and office moves (including support) for the National Grid, Nokia telecommunications and Orange Telecommunications.• Provided Key ICT Support and Managed ICT Support teams at Nissan Motor Manufacturing, Cumbria Education Authority, LG Electronics, Dixon Store Group, Citibank and Sheffield City Council on behalf of Siemens Nixdorf, Computacenter and SX3.

Provide hardware and software support to staff and students of the main libraries within the University (Robinson, Law, Architectural, Agricultural and Medical)Key Contributions:• Implementation and Support of the Electronic Databases Network.• Implementation of the new library cataloguing system.• Improve communication and working relationships with library staff and the computing service.• Implementation of the improved staff network (Novell Netware to Microsoft Windows environment)