As a Regional Apprenticeship Assessor my role is to provide a case load of learners fair, valid, appropriate, reliable and transparent assessments to learners across the areas of South London and the Southeast. I deliver coaching and teaching in subjects such as British Values, Equality and Diversity, Health and Wellbeing Awareness, Safeguarding, Functional Skills English and Mathematics as well as training specific to their role. My role also consists of:• Assessing using various methods such as observations, projects, witness statements, case studies, oral questions and written questions.• Using the Onefile system to track progress and submit assessments.• Using the BKSB system to deliver Functional Skills training.• Complete a review with the learner on each visit.• Providing additional support to learners as and when they needed.• Attend regular team meetings and provide feedback on the current programme.• Liaising with the senior team regularly to update progress • Submit mileage a expense claims regularly.• Develop coaching and training tools to assist with learning.• Liaising with the wider L&D team to ensure a suitable learning experience is provided.• Driving own business development and visiting stores to explain how the programme will work for them

From September 2015 to March 2016 I assisted the Store Manager in the day to day running of the store which includes the opening and closing of the store, cashing out, communicating with head office and senior management, deal with any customer and staff related problems, giving staff feedback and leading by example.From March 2016 in the absence of a store manager all managerial responsibilities have been shared between another assistant manager and myself which as well as the day to day running of the store consists of:• Leading sales and teaching sales techniques.• Designing new procedures to ensure compliance is maintained and completed efficiently.• Learning and Development of staff in all areas of their roles.• Reviewing staff performance with a review template designed by me to be used as both a fast weekly review and a more detailed monthly review

• Assisting GM in the day to day running of the store.• Training staff on all areas of their role.• Giving formal and informal feedback.• Reporting to Regional HR and Commercial Managers.• Creating action plans to improve performance.• Creating fun games to improve performance.

Whilst working for David Clulow I learned a vast amount of skills both retail and eye care for example – Glazing, contact lens care, varifocal technologies and care, data protection, optical measurements, lens index, Optometrist – Dispenser handovers, transposing prescriptions, optical aftercare, frame adjustments and optical customer service (balancing retail service with eye care service).I have a passion for Oakley as a brand and became the Oakley RX elite specialist and was contacted regularly by all levels of the business for support and training. I won 3 Oakley incentives one of which was a trip to Oakley head office in California.As my skills and product knowledge increased I was able to excel in sales and was chosen as our in store trainer and trained all new members of staff that started after me, with recommendation from my manager I approached the learning and development manager to see what I could get involved with as that was direction I wanted my career to move (which is also why I volunteer in the learning shop helping unemployed trainees in gaining employment in retail), I then became part of the L&D focus group helping to create a LDP for both David Clulow and Sunglass Hut whilst moving into management in store.After we created the LDP I then was promoted to Regional Trainer for the South and Greater London.