Simon Johnstone

Simon Johnstone Email and Phone Number

Contact Centre Team Manager at HSBC @ HSBC
london, greater london, united kingdom
Simon Johnstone's Location
Prestatyn, Wales, United Kingdom, United Kingdom
Simon Johnstone's Contact Details

Simon Johnstone work email

Simon Johnstone personal email

n/a
About Simon Johnstone

Experienced Contact Center Manager with a demonstrated history of working in the financial services industry. Skilled in Project work, Credit Cards, Team Building, Contact Centers, and Product Launch. Strong support professional with a Bachelor of Arts - BA focused in Business Studies from Cardiff Metropolitan University.

Simon Johnstone's Current Company Details
HSBC

Hsbc

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Contact Centre Team Manager at HSBC
london, greater london, united kingdom
Website:
hsbc.com
Employees:
192615
Simon Johnstone Work Experience Details
  • Hsbc
    Contact Centre Team Manager
    Hsbc Oct 2023 - Present
    Birmingham, England, United Kingdom
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  • Hsbc
    Change And Innovation Manager
    Hsbc Jan 2021 - Jan 2022
    Malaysia
    To manage all and any aspects of change management throughout all markets in HSBC Shared Operations. Work includes Process Improvement, Redesign of job workloads, reducing manual tasks via automation and introducing call quality model to be used by every market in Shared Ops.
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  • Hsbc
    Continuous Improvement Manager
    Hsbc Mar 2019 - Dec 2020
    Malaysia
    Involves discovery of Customer Experience projects for multiple markets for HSBC globally. From there, initiation and execution of projects to improve the customer and staff journeys of processes. Benefit Realisation to understand cost and customer benefit to the markets involved with.
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  • Hsbc Retail Banking And Wealth Management
    Credit Card Sme For Hsbc Uk Contact Centres
    Hsbc Retail Banking And Wealth Management Mar 2017 - Feb 2019
    Swansea, United Kingdom
    Acted as UK SME in a Global Credit Card Feature Pack project. Cooperated with other key HSBC markets, the role is to create a new Credit Card system for the involved markets. Role involves: Entering daily Scrum calls, System deployment planning, realising and creation of benefit statements, UAT, working within global budget and other project based areas.
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  • Hsbc
    Team Manager
    Hsbc Feb 2016 - Feb 2019
    Swansea, United Kingdom
    Involved managing a team to take HSBC Advance, Premier and Private Bank calls, ensuring customers are at the forefront of service. Cooperate in many projects including Credit Card SME work, assisting the creation of the Ringfence bank, maintaining service levels are met for many customer segments, UK Contact Centre accountability to our HCA product. Lead the team so that they remain motivated, career driven and empowered.
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  • Hsbc
    Temporary Staff Team Manager
    Hsbc Nov 2015 - Feb 2016
    Swansea, United Kingdom
    Within HSBC Premier, I was asked to manage the first UK Temporary Staff Team. Emphasis was on ensuring a customer centric approach, full coaching and training of temporary staff and assisting UK Contact Centre service levels of customer demand and supply.
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  • Hsbc
    Various Roles
    Hsbc Nov 2008 - Feb 2016
    Swansea, United Kingdom
    Various roles: Contact Centre Associate, Senior Customer Service and Sales Executive, Training new recruits, Product and Project Management
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Simon Johnstone Education Details

Frequently Asked Questions about Simon Johnstone

What company does Simon Johnstone work for?

Simon Johnstone works for Hsbc

What is Simon Johnstone's role at the current company?

Simon Johnstone's current role is Contact Centre Team Manager at HSBC.

What is Simon Johnstone's email address?

Simon Johnstone's email address is si****@****sbc.com

What schools did Simon Johnstone attend?

Simon Johnstone attended Cardiff Metropolitan University.

Who are Simon Johnstone's colleagues?

Simon Johnstone's colleagues are Ganesh Pillai, Ashish Agrawal, Madhu Nagavaram, Sandeep Sandeepjadhav6, Sravan Reddy Rokkam, Nate Lindquist, Carmen Chong.

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