Simon Otieno Josiah Email & Phone Number

Nairobi County, Kenya

Nairobi County, Kenya

Africa

● Built a Net Promoter Score Dashboard that motivated the team to deliver more value, react to issues faster, and get to the root of detractors’ problems leading to 20% average week-on-week organic growth.● Automated company-wide KPI reporting process using Alteryx Analytics Automation Platform by gathering and analyzing data from multiple streams leading to time savings of 26 hours per week spent on manual data manipulation and reporting.● Conducted cohort analysis on our customer relationship management database and automated personalized marketing messages to targeted customer cohorts leading to a 42.5% growth in cohort retention rates.● Built a 3-statement financial model for cloud kitchens to support the expansion plan into Cape Town.

● Built the product roadmap for the 'Ando Delivery App' and took charge of business requirement documentation and functional requirement documentation that served as the project's source of truth.● Conducted root cause analysis on customer issues, inquiries, and feedback for our products to identify trends, insights, and opportunities for improvement, resulting in a 90% satisfaction rate and 22% increase in Net Promoter Score.● Constructed models and simulations of different product pricing, promotion, and distribution strategies to evaluate their potential outcomes and identify the most profitable options leading to an average of 10% week-on-week organic growth.

● Collected data from various sources including process documents, process observation, and feedback surveys from employees, and used statistical tools on Tableau such as graphs, charts, and histograms to visualize patterns, trends, and outliers.● Conducted root cause analysis to pinpoint operational issues and documented results to guide process improvement initiatives leading to a 10% reduction in process costs.● Developed SOPs and built a Tableau dashboard for performance and compliance tracking and collected feedback to influence Kaizen initiatives resulting in a 17% increase in employee compliance.

Africa

● Conceptualized and implemented a strategic partnership with the UN World Food Programme that expanded the reach of the Hult Prize program to 35+ universities in East Africa, inspiring student entrepreneurs to act towards solving global hunger.● Built out pitches, and proposals and led discovery meetings with industry experts including Pangea Accelerator, Arielle for Africa, Sinapis, StartUpAfrica, and Mideva Labs, and successfully onboarded them to facilitate virtual training workshops.● Conducted check-ins with African campus directors to understand their challenges in building partnerships and developed standard operating procedures for effective contact, opportunity tracking, onboarding, and partnership management.

Kenya

The Maker Movement for Maternal, Newborn and Child Health (Maker) was a pilot project implemented as part of the Innovations for MNCH (Innovations) initiative. Maker, implemented in Kenya, aimed to address gaps in the supply and availability of functional MNCH medical equipment at Kenyatta National Hospital (KNH) and lower-level facilities that are responsible for helping women deliver.● Led a team of eight people through the product requirements elicitation process and mapped requirements on a Wiegers’ prioritization matrix to guide the value engineering process and ensure we achieved the greatest product value at the lowest cost.● Initiated the quantitative evaluation of suggested design concepts using the CAFCR+ Model to weigh each design alternative in a bid to achieve consensus throughout the product development lifecycle.● Developed 3D designs of the concepts on Autodesk Fusion 360 and rendered exploded views for product vision presentations.● Fabricated proof of concept prototypes using digital fabrication tools and pitched to stakeholders for the user, system, and performance criteria verification and validation process

Nairobi,Kenya

● Verified technical specifications of machined parts using precision measuring instruments (e.g., micrometers, calipers) and performed regular recalibration and maintenance of these tools to ensure accurate inspection and quality assurance.● Performed general housekeeping duties, and minor repairs and responded to any defects or issues with the machines in an effort to achieve compliance with KIRDI’s safety and quality standards.● Implemented Statistical Process Control (SPC) techniques such as control charts and process capability analysis to identify and eliminate sources of variability in the production process, leading to consistent product quality and a reliable production process.● Conducted regular risk assessments, identifying and mitigating potential hazards, and implementing appropriate control measures in an effort to achieve compliance with WSHE regulations and standards.● Utilized Autodesk Inventor software to create detailed schematics and 3D models of the proposed modifications on a banana fiber decorticator and performed simulations and analysis to validate the performance and identify any potential issues.

Master Of Business Administration - Mba

Activities and Societies: Graduate Research Assistantship and Community Builder

Bachelor Of Science, Mechanical Engineering

Activities and Societies: Hultprize Kenyatta University, AIESEC in Kenyatta University and Chandaria Innovators Club