Achievements & Responsibilities• Manages customer accounts & relationships, representing 40%+ of turnover from service, estimation, production to fulfilment.• Continuously improving innovation capabilities, service and company management accreditation to remain market leader• Innovative production solutions that don’t infringe on registered designs and introduce a more competitive option.• Handling & completing complex custom bespoke projects, feeding back so these ideas can be repeated easily & successfully.• Through service and innovation the company grows from being a UK only supplier to supplying projects globally. • Leading clients with approach of sustainability and recycling of current projects as well as the future positive economic changes that can be made to ensure greener commitments are achieved.• Defining customer requirements, providing competitive cost estimates, closing deals, project-managing production and QC, supervises on-time, on-budget delivery• Listening to customers, evaluating feedback and observations and implementing new ideas to enhance these. • Analyzing internal data to identify sales opportunities in seasonal trends in products and materials and account activity and changes• Improving internal production methods and purchases to enhance profitability for current and future projects.• Ensuring through high service levels that clients view our work as part of their team rather than as just a supplier.

Achievements & Responsibilities• Promoted to Account Director / Manager, developed key accounts, increased turnover from £500k to £1million+ in 18 months• Introduced new presses and materials, acquired accreditations e.g. ISO 14001 / 9001• Adapted MIS print management system with new work flow procedures and estimating / production capabilities• Introduced and vetted new suppliers, sourced and qualified new products, incorporated new capabilities

Achievements & Responsibilities• Promoted to New Process Manager, transitioned the business into digital production ability• Researched and acquired digital presses, re-designed workflow, trained print and finishing department teams• Worked with suppliers to understand new materials, set up new costing structure

• Promoted to lead production team in restructuring working practices and implementing new systems and processes• Analysed jobs and work flow for opportunities to batch produce and gain efficiencies in production and materials• Assessed new suppliers, ran QA, negotiated and contracted for new materials and outsourced production

• Promoted to sales role, used production experience and skills to grow existing accounts

• Progressed from trainee to press minder and supervisor through all hands-on aspects of print production process.