Oversee the development and implementation of the hospital's quality assurance policies, procedures, and protocols.Conduct regular internal audits and assessments of clinical and administrative processes to identify compliance gaps and opportunities for improvement.Collaborate with department heads and healthcare providers to establish quality benchmarks and performance metrics.Coordinate and facilitate hospital-wide training on quality assurance principles and best practices.Manage and maintain the hospital's electronic health record (EHR) system, ensuring data accuracy and accessibility for quality reporting.Monitor and report on key quality indicators, such as infection rates, readmission rates, and patient satisfaction scores, to hospital leadership.Lead efforts to obtain and maintain accreditation for ISO 9000 and 15189Implement data-driven quality improvement initiatives, including Lean Six Sigma methodologies, to reduce errors and enhance patient safety.Conduct root cause analyses (RCAs) for adverse events and near misses, leading multidisciplinary teams in developing action plans to prevent recurrence.Prepare and present regular quality assurance reports and updates to hospital executives and board members.Stay current on healthcare regulations, industry best practices, and emerging trends in quality assurance and patient safety.Collaborate with external auditors and regulatory agencies during inspections and accreditation surveys.

• Supervise and oversee all activities in the Laboratory. • Assist and advise the management in technical matters pertaining to the Laboratory. • Provide effective and efficient administration of the medical laboratory service, including budget planning and control with responsible financial management, in accordance with institutional assignment of such responsibilities. • Select and monitor all referral laboratories for the quality of service in liaison with the administration. • Identify and address complaints, non-conformances and corrective actions. • Maintain a safe laboratory environment in compliance with good practice and applicable regulations.• Coordinate duty allocations, discipline, training, and leave schedules. • Preparation of Annual laboratory budgets in consultation with management • Designing and supervising implementation of quality laboratory policies, strategies and procedures.• Supervise overall planning of laboratory programmes and the junior level technologists. • Implement Laboratory Safety and Quality Control programs.• Evaluating procurement of laboratory supplies and ensure timely requisition and supply.

1. Supervise and oversee all activities in the Laboratory. 2. Provide advice to those requesting information about the choice of tests, the use of the laboratory service and the interpretation of laboratory data 3. Assist and advise the management in technical matters pertaining to the Laboratory. 4. Monitor all work performed in the laboratory to determine that reliable data that are being generated in the laboratory. 5. Provide effective and efficient administration of the medical laboratory service, including budget planning and control with responsible financial management, in accordance with institutional assignment of such responsibilities. 6. Provide educational programs for the medical and laboratory staff and participate in the educational programs of the institution 7. Select and monitor all referral laboratories for the quality of service in liaison with the administration. 8. Identify and address complaints, non-conformances and corrective actions. 9. Maintain a safe laboratory environment in compliance with good practice and applicable regulations. 10. Coordinate the planning and implementation of training workshops and seminars. 11. Scheduling of management review meetings in consultation with the quality officer12. Duty allocations, discipline, training, and leave schedules. 13. Preparation of Annual laboratory budgets in consultation with management14. Co-coordinating laboratory training programmes and workshops/ seminars 15. Designing and supervising implementation of quality laboratory policies, strategies and procedure16. Preparation and evaluating work plans.

Overall in-charge of the Laboratory at the Capital Centreperform diagnostic testsMake laboratory procurementsWrite and review SOP's

Deputise Head of Microbiology DepartmentDeputise Quality Assurance ManagerPerform internal audits and random checksInitiate corrective and preventive actions raised from nonconformancesPerform phlebotomy and collection of other laboratory specimensWrite Standard Operating Procedures (SOP’s)Carry out maintenance/ calibration of laboratory equipmentsCarry out Internal quality controls/ External quality assuranceCarry out clinical diagnostic tests such asTesting for tumor markersScreening donors blood for HIV, HAV IgM, HBsAg, HCV using ELISA method by Chemwell analyzerCarrying out immuno-assay tests using, Cobas e 411 ImmunoanalyzerPerforming culture and sensitivities and preparation of mediasPerforming haemograms using CELL DYNN 3700 and Sysmex analyzersCarrying out chemistry tests using Olympus and Cobas IntegraViral load determination using PARTEC CyFLOW analyzerPerform microscopy (TB, Malaria, Trypanosomes, Filarial worms) etcCarry out stool analysisFilling and monitoring quality control charts

Overall supervisor of the laboratory

Worked as a quality control team co-ordinator• Performing clinical laboratory tests • Performing Paediatric phlebotomy • Writing of Standard Operating Procedures (SOP’s) • Procuring laboratory supplies

Iniated the start of microbiology department.Introduced specialised diagnostic testsImproved the revenue for the laboratory by 50%