Simon Karanja Email & Phone Number

Nairobi, Kenya

Review and understand design document, scope of work and project plan for project.Deploys and configures agreed solutions as per the project plan and SOW.Provides daily and weekly reports on progress of project to Team Lead.Skills transfer to client team on deployed solution.Provides after sales service including follow up support on deployed solution for agreed time period.Receives requests for support and ensures the calls are recorded and provides technical support to… Show more Review and understand design document, scope of work and project plan for project.Deploys and configures agreed solutions as per the project plan and SOW.Provides daily and weekly reports on progress of project to Team Lead.Skills transfer to client team on deployed solution.Provides after sales service including follow up support on deployed solution for agreed time period.Receives requests for support and ensures the calls are recorded and provides technical support to resolve issues.Develops incident reports based on technical support provided and closes call.Performs technical evaluations of infrastructure equipment and provides recommendations for improvement.Prepares and maintains clear documentation and records on system configurations and changes for deployed solutions and support.Works with other technical teams to ensure contractual performance.Attends training on various products and ensures relevant certification of the same.Trains Interns on products, processes and procedures for the department.Attends training on various products and ensures relevant certification of the same for self and others. Show less

Nairobi, Kenya

Supporting Logistics Department in Deliveries Computers and other accessoriesIn charge of Maintenance and Support issues both internal and externalSupporting Network and Security Department in Projects ImplementationTraining the Interns

Nairobi

Westlands

-Installation and configuration of the organization computers-Maintenance of hardware, software and other related IT infrastructures. -Monitoring vehicles movements and operational systems within the company.-IT Technical Support and overhead communication with the external parties for IT Service, supplies and procurement.-Assist in operations and customers services response and dispatch on call or through emails.-Ensures that the organization Cabs are smoothly operational… Show more -Installation and configuration of the organization computers-Maintenance of hardware, software and other related IT infrastructures. -Monitoring vehicles movements and operational systems within the company.-IT Technical Support and overhead communication with the external parties for IT Service, supplies and procurement.-Assist in operations and customers services response and dispatch on call or through emails.-Ensures that the organization Cabs are smoothly operational, in good condition and assigned to various clients orders. Show less

Lavington

-IT Support Help desk call center and ticketing system support.- Software support – OS windows XP, 7, 8, Media Recording System, SPSS (Statistics application), Windows Servers 2003/2008 monitoring.-Training users on new systems and setting up stations for offices and support.-Hardware and user support covering over 300 workstations and users.-Supporting Media Recording Systems for Radio and Television -50 stations.-User desk data Management and back up in the servers and… Show more -IT Support Help desk call center and ticketing system support.- Software support – OS windows XP, 7, 8, Media Recording System, SPSS (Statistics application), Windows Servers 2003/2008 monitoring.-Training users on new systems and setting up stations for offices and support.-Hardware and user support covering over 300 workstations and users.-Supporting Media Recording Systems for Radio and Television -50 stations.-User desk data Management and back up in the servers and users workstations. Show less