At Legacy Mindset, our mission is to educate, empower, and inspire organisations and public sector entities through ofquel-regulated mental health first aid training, personal development workshops, and holistic wellness practices. Our approach is deeply rooted in the lived experiences of our founders, who have personally navigated the challenges of trauma and adversity. These personal journey’s which are infused in every aspect of our training, will ensure that our services are not only educational and inspirational but also regulated and cloaked in empathy and real-world understanding.We are committed to acknowledging the profound impact of trauma and adverse childhood experiences, creating programs that provide a safe and supportive environment for healing and growth. By sharing our own stories of resilience and transformation, we demonstrate that overcoming even the most difficult experiences is possible, and that these challenges can lead to incredible personal strength and fulfilment.Our community-centred approach helps individuals unlock their potential, overcome limiting beliefs, and live authentically. Through motivational speaking, yoga, breath work, and movement classes, we offer a holistic path to wellness for families, teenagers, and adults. Together, we are building a legacy of strength, compassion, and continuous growth, inspiring others to achieve their life goals and create a lasting impact for future generations.

As a speaker with the Turn Your Life Around (TYLA) project, I have the privilege of inspiring young people by sharing my personal journey of overcoming challenges. TYLA, an award-winning initiative led by Edinburgh City Council and Police Scotland, is dedicated to making a difference in the lives of students across schools.Through this program, I visit schools to connect with students, offering them hope and encouragement by sharing the difficulties I faced growing up. My mission is to let these kids know they are not alone and that they too can turn their lives around. I strive to empower them to seek support and make positive choices, just as I did.I am proud to be part of a project that not only changes lives but also reinforces the belief that with the right guidance and determination, anyone can overcome their struggles and create a better future.

• Managing a team of full time and part time Field Managers within a set geographical region.• Monitoring and control of the Field Team activity and results, ensuring Company targets and standards are met.• Regular staff development reviews and appraisals of team members’ development potential and training requirements.• Management of business enhancement projects to increase productivity; developed, designed, tested and implemented a training matrix for a new Field Management system now at the forefront of the parcel industry.• Measuring the quality and efficiency of parcel, catalogue and brochure distribution to meet required standards and designated timescales.• Working within set budgetary criteria to control cost.• Presentations to CEO, Operations Director and Divisional Manager on regional results and actions.• Creatively having the ability to organise my team for events such as Roadshows and Regional Meetings projecting a professional image.• Locating and agreeing new sub depot locations with Depot management.• Liaising with Depot Managers to ensure agreed service levels are maintained. • Proposing regional improvements by the production of strategic action plans.• Review of covered and uncovered postcodes on a continuous basis, analyse potential for development and recommend additional areas to increase courier coverage.

• Recruitment, interviewing and training of couriers, ensuring total coverage in specified areas.• Promoting and marketing the business, managing budgets and financial plans and achieving targets.• Managing my own work load and schedule by working to targets and KPI’s.• Day-to-day trouble shooting, ensuring compliance with laws, policies and other regulations.• Exceeding a range of metrics and targets including people, finance, operations and customer service.• Analysing reports to identify service issues with couriers conducting regular visits to depots and sub depots.

• Responsible for setting up meetings with potential suppliers, attending these with the Managing Director.• Driving growth and customer conversion, maximising profits and incoming revenues.• Evaluating sales including online, face to face and telesales, to identify areas for improvement.• Operational management of the business including interviewing, recruiting and organising of staff.• Meeting new clients in their home to discuss their options to sell Divine Heats product and services.• Keeping abreast of various marketing trends, client needs and competitive industry offers.• Facilitating customer care, overseeing recruitment, interviewing and training of all staff.

• Responsible for managing contracts and recruitment within Scotland and North England.• Instigating cost retention measures, managing and developing the store managers within the region.• Rolling out staff development and training, attending meetings with new and existing clients.• Coordinating activities to maximise sales and profit whilst building relationships with customers.• Pivotal point of contact for the Disney contract for main key store openings across main land Europe.

• Managing a team of people working to KPIs within the store to increase profit and brand awareness.• Overseeing health and safety, stock loss, customer service, training and development.• Maximising store performance and improving the customer in-store experience for repeat business.• Training staff members and supervisors, driving in store customer service, product quality and growth.