Simon Knott Email & Phone Number

Bergen County, Nj

Importing and reselling British and European icon vehicles. From Land Rover Defenders to Classic Minis, sourced, imported, renovated and resold.

Ridgewood, Nj

• Management of high volume retail automotive repair facility.• Monitoring, motivating, and training a team of engineers.• Customer facing sales and problem resolution.• Profit generation and sales mix control.• Stock evaluation, retention and acquisition.• Facility maintenance and repair.• Adherence to Health and Safety.

Montvale, Nj

• Highest point of escalation for customer concerns with vehicle or dealer issues.• Providing appropriate actions required to resolve concern or educating customer on declined requests.• Training and mentoring Customer Care Agents. • Working with over 360 dealers and managing a multimillion dollar budget• Working with Legal department in processing Lemon Law cases • Responsible for retention of high-priority clients representing over $5,000,000 in annual revenue

Ipswich, United Kingdom

• Operating in a local government housing in a specialized vulnerable adults unit of over 100 clients.• Processing accommodation and assessment for clients in crisis on a 24 hour basis. • Mentoring clients in regard to substance abuse, self harm, domestic violence.• Assessment through counseling to determine level of qualification for assisted housing.• Acting as first contact for emergency admissions, agency referrals, incidents and crisis intervention.

London, United Kingdom

• Operations Manager of 7 automotive engineering retail outlets• Responsible for profit, sales, quality control and customer care.• Controlled outlets held the top positions for sales and customer service within division.• Integrated Hometune into company, generating $20 million turn over in first year.• Training over thirty engineers in automotive repair.

Ipswich, United Kingdom

• Training over 700 agency and permanent employees in operation of specialized test equipment, Statistical Data Control, electrostatic precautions, clean room operations and health and safety to company standards.• Assisting RD in test and evaluation of initial wafer growths ensuring stability and laser characteristics prior to production.

National United Kingdom

• Re marketing retail outlets, as part of rationalization of estate.• Profit assessment for retention justification• Training and hiring staff of around 15 to work in a motivated team environment.

Global Deployments

• Served as a Non Commissioned Officer responsible for supervising, training, inspecting and directing work carried out by over 50 subordinates.• Working at all levels of servicing from major overhaul to operational flight lines on fixed and rotary wing aircraft.• Maintenance of aircraft logs, engineering documentation, and replacement of major complex assemblies, fault diagnosis and routine servicing.• Global postings in Britain, Germany, Canada and Northern Ireland.• Awarded the General Service Medal (GSM) and Bar for operational service.• Experience gained on Jaguar, Wessex, Puma, Jet Provost, Victor and Nimrod aircraft.