Simon Knott Email & Phone Number

Bergen County, NJ

Importing and reselling British and European icon vehicles. From Land Rover Defenders to Classic Minis, sourced, imported, renovated and resold.

Ridgewood, NJ

• Management of high volume retail automotive repair facility.
• Monitoring, motivating, and training a team of engineers.
• Customer facing sales and problem resolution.
• Profit generation and sales mix control.
• Stock evaluation, retention and acquisition.
• Facility maintenance and repair.

Montvale, NJ

• Highest point of escalation for customer concerns with vehicle or dealer issues.
• Providing appropriate actions required to resolve concern or educating customer on declined requests.
• Training and mentoring Customer Care Agents.
• Working with over 360 dealers and managing a multimillion dollar budget
• Working with Legal department in processing Lemon Law cases
• Responsible for retention of high-priority clients representing over $5,000,000 in annual revenue

Ipswich, United Kingdom

• Operating in a local government housing in a specialized vulnerable adults unit of over 100 clients.
• Processing accommodation and assessment for clients in crisis on a 24 hour basis.
• Mentoring clients in regard to substance abuse, self harm, domestic violence.
• Assessment through counseling to determine level of qualification for assisted housing.
• Acting as first contact for emergency admissions, agency referrals, incidents and crisis intervention.

London, United Kingdom

• Operations Manager of 7 automotive engineering retail outlets
• Responsible for profit, sales, quality control and customer care.
• Controlled outlets held the top positions for sales and customer service within division.
• Integrated Hometune into company, generating $20 million turn over in first year.
• Training over thirty engineers in automotive repair.

Ipswich, United Kingdom

• Training over 700 agency and permanent employees in operation of specialized test equipment, Statistical Data Control, electrostatic precautions, clean room operations and health and safety to company standards.
• Assisting RD in test and evaluation of initial wafer growths ensuring stability and laser characteristics prior to production.

National United Kingdom

• Re marketing retail outlets, as part of rationalization of estate.
• Profit assessment for retention justification
• Training and hiring staff of around 15 to work in a motivated team environment.

Global Deployments

• Served as a Non Commissioned Officer responsible for supervising, training, inspecting and directing work carried out by over 50 subordinates.
• Working at all levels of servicing from major overhaul to operational flight lines on fixed and rotary wing aircraft.
• Maintenance of aircraft logs, engineering documentation, and replacement of major complex assemblies, fault diagnosis and routine servicing.
• Global postings in Britain, Germany, Canada and Northern Ireland.
• Awarded the General Service Medal (GSM) and Bar for operational service.
• Experience gained on Jaguar, Wessex, Puma, Jet Provost, Victor and Nimrod aircraft.