• Review new or potential sites for brand expansion• Handle negotiation and drafting of commercial agreements• Secured four new Azotels projects in China• Manage the Technical Services for China projects• Maintain professional relationships with the developers, project teams, and consultants

• Member of the core team in Maha• Involved extensively and worked with various designers, consultants, and project teams• Manage Technical Services for the mock-up units, leased residences, and Maha Club in both Maha Residences & Club in Shanghai and Beijing, which includes residence units (Property Sales), residence units (long-term leased), and Maha Club• Oversee the Hiring of GM and key management team and the Pre-opening activities of Maha Beijing• Led and championed… Show more • Member of the core team in Maha• Involved extensively and worked with various designers, consultants, and project teams• Manage Technical Services for the mock-up units, leased residences, and Maha Club in both Maha Residences & Club in Shanghai and Beijing, which includes residence units (Property Sales), residence units (long-term leased), and Maha Club• Oversee the Hiring of GM and key management team and the Pre-opening activities of Maha Beijing• Led and championed property collaterals, imagery, and video assets• Handle negotiation and drafting of commercial agreements• Manage Maha China’s daily affairs Show less

In charge of setting up the pre-opening operations for Alila Villa Lanniushou, Nanjing. The project has since halted from April 2018 and finally terminated due to government policies changed.

Took over and resume the Interim General Manager role to open the hotel on October 28, 2018. Work intensively with the team in all aspects of the pre-opening operations within 2 months from procurement, hiring to setting up the hotel. Successfully hosted the delegates of the World Internet Conference 2018 on November 6-9, 2018.

Stepped in as the Interim General Manager of the new resort and took over the duty from another Interim GM who was there for 3 months for the opening. Help to strengthen the team spirits, enhance the services and maintaining the standards.

Set-up and lead the Pre-opening Team for the first Ahn Luh resort at the beautiful Zhujiajiao water village in Shanghai. Reports to CEO.

• Function as the head of the resort. Report to VP of Operations. Formed and leaded the Pre-opening Management Team and successfully opened the resort in August 2013• Strategically planned and executed the Pre-opening Plans• Responsible for the coordination works between architects, designers, and the project team to ensure the hotel standards are met according to the standards• Resort is with a staff force of approximately 250 associates• Resort has been recognised nationwide… Show more • Function as the head of the resort. Report to VP of Operations. Formed and leaded the Pre-opening Management Team and successfully opened the resort in August 2013• Strategically planned and executed the Pre-opening Plans• Responsible for the coordination works between architects, designers, and the project team to ensure the hotel standards are met according to the standards• Resort is with a staff force of approximately 250 associates• Resort has been recognised nationwide with 9 different awards till date• Achieved high Associate Survey and Guest Survey at over 87% and 90% Show less

• Pre-opening Team for Banyan Tree Hangzhou• Pre-opening Team for Angsana Hangzhou (opening mid 2011)• BSC Champion• Managed the daily operations of Front Office Department (Assistant Managers, Bell Service, Reception, Transportation, Tour & Treks and Telephone Operator). A team of 22 staff• Set-up in house tour programs inclusive exclusive private cruise experience in Xixi Wetland• Lead the formation of CSR Committee and initiated the CSR programs

• Managed the daily operations of Front Office Department (Assistant Managers, Bell Service, Reception, Transportation and Telephone Operator). A team of 25 staff• Reorganized SOPs and improved the Front Office services• BSC Champion• Completed e-Cornell Courses: Principles of Financial Accounting in the Hospitality Industry

• Managed the daily operations of Front Office Department (Assistant Managers, Concierge/Bell Service, Reception, Reservation and Telephone Operator). A team of 35 staff• Reorganized SOPS and improved the Front Office Fidelio usage, also customised reports and functions to accommodate the operation needs

• Sales & Marketing Department: conducted overseas sales calls to Hong Kong, Taipei, Shanghai, Australia and Singapore – visiting travel agents and exhibitions.• Assist Sales & Marketing Department: conducted local sales calls to corporate sector, international and local travel agents.• Involve in drafting, negotiating and executing sales and marketing contract with international agents in Hong Kong, Taipei, Shanghai, Australia and Singapore.• Managed and co-ordinate the daily… Show more • Sales & Marketing Department: conducted overseas sales calls to Hong Kong, Taipei, Shanghai, Australia and Singapore – visiting travel agents and exhibitions.• Assist Sales & Marketing Department: conducted local sales calls to corporate sector, international and local travel agents.• Involve in drafting, negotiating and executing sales and marketing contract with international agents in Hong Kong, Taipei, Shanghai, Australia and Singapore.• Managed and co-ordinate the daily operations of the 24-hours Guest Communications Department (combination of Reservation & Telephone Department) and entire Front Office (Assistant Managers, Concierge, Bellman and Drivers). A team of 30 staffs.• Tabulate and review daily, weekly and monthly reports to monitor occupancy.• Drafting statistical reports for Front Office, Reservation & Sales and Marketing including occupancy, geographical, revenue etc• Conducted weekly departmental meetings and trainings• Handling, planning and co-ordinating groups both on site at the resort as well on call basis as pre-function consultant (meetings, incentives, banquets and private functions).• Wedding Planner for the resort; all aspects of wedding from room reservations, F&B, travel and local governing certification etc; handled weddings up to 250 attendees.• Planning and reviewing Front Office performance periodically.• Evaluate bi annual staff performance and evaluation.• In charge of staff recruitment.• ISO 9000 committee pre and post award committee for Tanjung Rhu Resort. Show less

• In-charge of Front Office Department (Reservation, Operator, Front Desk - Reception & Cashiering and Bell Service) during the absence of Front Office Manager• Assist Front Office Manager in Front Office operation to ensure efficient operations• Counselling, Supervising, Staff Orientation, Training and Recruitment• Handling guest complaint and takes immediate corrective measure to ensure guests’ satisfactions• Ensures enforcement of all house rules, policies and… Show more • In-charge of Front Office Department (Reservation, Operator, Front Desk - Reception & Cashiering and Bell Service) during the absence of Front Office Manager• Assist Front Office Manager in Front Office operation to ensure efficient operations• Counselling, Supervising, Staff Orientation, Training and Recruitment• Handling guest complaint and takes immediate corrective measure to ensure guests’ satisfactions• Ensures enforcement of all house rules, policies and regulations• Involved in Hotel's Yearly Business Plan and Budget, Monthly Departmental Outlook and Pegboard Review.• October 1995 (3 months) In Change of Management process as Renaissance Fuwah Hotel, Weifang, China was awarded the management contract. In-charged of Front Office Department (Front Desk, Reservation, Concierge. Cnduct intensive departmental training and drafting of SOP. Show less