PROFESSIONAL SUMMARY: 22 years of tech support experience: (15 years of law firm tech support, 2 years of financial firm tech support with trading floor experience, and 2 years of telecom tech support.) Seeking to further my career in Technical Support/Network Operations/Systems support. Specialties: Windows 10 tech support. Desktop and laptop tech support, Apple iPads and iPhones set up and troubleshooting, CompTIA A+ certified, Back-Up Exec administration, Bloomberg/Reuters set ups, cabling, CCNA (year 2000), Trouble tickets, Deskside tech support, Dell/Lenovo/HP/Sony computers, desktop pc, ghost and imaging, Hewlett Packard printers, laptop computers, Microsoft Office Suite, network administration, telecommunications, Trading Floor, troubleshooting, upgrades, video conference set ups with Crestron and Polycom, VOIP administration, VPN troubleshooting.
Listed skills include Active Directory, Troubleshooting, Vpn, Network Administration, and 13 others.