Simon Large Email & Phone Number

Wirral, England, United Kingdom

Liverpool, England, United Kingdom

• Led the end-to-end creation and launch of Kathryns' eCommerce platform, transitioning the company from traditional retail to a robust online presence, which involved setting up the website infrastructure and developing.
• Designed and executed a multifaceted eCommerce, content, and marketing strategy, partnering with luxury brands such as Fendi and Hugo Boss to populate the new online store with high-quality, desirable products and.
• Spearheaded comprehensive email marketing campaigns using Klaviyo, including automated welcome series, abandoned cart recovery workflows, and personalised re-engagement strategies, while also managing SMS marketing and.
• Managed full office administration and data entry, including accurately inputting and updating all stock inventory in Shopify to ensure operational efficiency and accurate record-keeping.
• Enhanced the digital shopping experience by integrating flexible payment options including Klarna, Clearpay, and Zip UK, and developed a strategic marketing collaboration with Klarna to leverage their platform for.
• Built and scaled the company’s reputation on review platforms like Reviews.io and Google Reviews by implementing systems to solicit, monitor, and display customer feedback, thereby improving brand trust and credibility.

Birkenhead

• Assumed the role of Operations Director, overseeing all operational functions and facilitating the owners' transition away from the day-to-day management of the business, which included ensuring smooth operations and.
• Managed and optimised supplier relationships by negotiating and renewing contracts, as well as securing favourable rates for equipment, to maintain a cost-effective and reliable supply chain.
• Provided leadership and direction for support and development teams, focusing on improving team performance and operational efficiency, while also handling detailed budget forecasting and establishing sales targets to.
• Oversaw the project management of eCommerce platform integrations, including Magento, Shopify, and BigCommerce, ensuring seamless implementation and alignment with the company’s online sales strategies and.
• Spearheaded the development and execution of operational policies and procedures to streamline processes, enhance productivity, and ensure compliance with industry standards and regulations.

• Led and mentored a team of engineers to ensure the rapid resolution of contract issues and technical faults, personally handling escalated cases to deliver thorough and effective solutions.
• Managed service expectations and needs for over 100 clients, including key accounts like Tessuti and Mainline Menswear, by serving as the primary liaison and building strong relationships through regular briefings and.
• Worked closely with the Software Manager to define, deploy, and assess advanced technology solutions, ensuring our systems stayed ahead of industry trends and effectively addressed the evolving requirements of our.
• Developed and instituted comprehensive customer service protocols and performance metrics, enhancing service quality and team efficiency through the implementation of clear standards and continuous performance.

• Served as the main point of contact for clients reporting technical issues through the internal helpdesk system, delivering professional and courteous support both onsite and remotely, and effectively resolving a.
• Provided dependable out-of-hours support by installing and configuring systems onsite, addressing network-related issues, and offering comprehensive training to clients on software use to ensure smooth operations and.
• Diagnosed and troubleshot a broad range of hardware and software issues, utilising a methodical approach to meet response time and resolution targets, maintaining high levels of client satisfaction and operational.
• Created and updated detailed documentation of support procedures and common technical issues, developing a knowledge base that streamlined team operations and facilitated faster problem resolution by providing a.

Liverpool

• Delivered technical support for telephone and TV customers from the Liverpool Call Centre, working flexible shifts, including nights, to ensure round-the-clock assistance and high service availability.
• Efficiently managed and answered over 200 customer calls per shift, strictly adhering to service level agreements (SLAs) to provide prompt and effective resolutions while maintaining high customer satisfaction.
• Performed 1st and 2nd line diagnosis and resolution of faults within the HFC network, addressing and troubleshooting issues affecting TV, telephone, and broadband services to restore functionality and minimise downtime.
• Monitored network outages in real-time, communicated service disruptions and estimated resolution times to affected customers, and provided timely updates to keep them informed and reduce frustration.
• Consistently met and exceeded individual and team key performance indicators (KPIs) and SLAs, demonstrating a strong commitment to delivering quality service and achieving performance targets.

Liverpool, England, United Kingdom

Mcintyre & King were one of the largest callcentres in Liverpool dealing with various clients inbound calls. I personally was chosen to work on the "gold" clients which were French Connection, LFC and EDF.Duties involved taking inbound calls from customers either reporting order related issues or new customers wishing to sign up to services.The callcentre.

Liverpool

Providing admin support for HR of John Moores UniversityData entry of all new job applications along a team of 5, min requirements was 55 words per minute.Ensuring all internal forms and paperwork in our departments was completed correctly