Simon Laye Email & Phone Number

Johannesburg, South Africa

Assist in daily restaurant operations including opening and closing procedures, staff scheduling and shift management.Monitor and maintain food safety and cleanliness standards is for health codes and restaurant policies.Lead and supervise restaurant staff assuring all employees perform the activities effectively and efficiently.Support in recruitment, training and development of new hires ensuring adherence to company standards.Conduct performance reviews and provide ongoing coaching and feedback to improve staff performance.Ensure that guests receive exceptional service and that any complaints are addressed quickly and professionally.Monitor and manage guests feedback both in person and through online reviews to maintain a high level of guest satisfaction.Ensure that all operations comply with local regulations including health, safety and labor laws.Work with management team to develop strategies that align with business goals.

Al Habtoor Resort & Polo, Dubai, Uae

Write a daily duty and section allocation plan according to staffing levels and with the highest probable effectivity.Follow up on a spotless restaurant setup.Set and manage operational schedules with proper coverage to meet customer service demands.Perform thorough quality and safety checks, ensuring all specifications are strictly adhered to.Handle customer complaints with poise and grace.Develop team in their career growth.Maintain positive attitude in the management group and also to frontline colleagues by preventing any tension and having a very open doors management vision.Communicate directly with guests i.e present menus, help with recommendations, receive and place orders and handle paymentsEnsure proper organization, planning and control of chinaware, silver, linen and glasswareConduct regular training sessions in line with the departmental SOPs i.e guest care, product knowledge, grooming standards, up-selling etcManage all activities within the restaurant and bar and ensure optimum results are achieved across all facets of the operations in line with outlet targets, policies and procedures

Al Habtoor Hospitality, Dubai,Uae

Acting Restaurant Manager from September 2021 to December 2021.Supervise, monitor correct opening and closing of the restaurant while making sure the team is using the correct checklist and following SOPs in place.Ensure accurate accounting of float in POS drawers and all financial reports are being properly administered, handed over to accounts manager.Assigned work tasks and coordinated activities of dining room personnel to provide prompt, courteous service to patrons.Ensured exceptional health and safety standards by closely monitoring restaurant operations.Dealt with customer complaints and rectified product and service issues.Managed daily planning of workplace operations, clearly communicating targets to staff.Ensured impeccable grooming of staff and develop the team in their career growth.Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.Checked if all staff report in time and update staff attendance in BAYAN system.

Victoria Falls, Matabeleland North Province, Zimbabwe

Oversee and supervise the staff and make sure they discharge their duties responsibly and according to all guidelines set out.Uphold service standards for the restaurant- greetings, upsell, friendliness, etc.Work closely and cooperate with the service team to ensure proper delivery of good customer service.To ensure food preparation and presentation are done as per company’s procedures.Ensure overall cleanliness in the restaurant.Ensure all the responsibilities and tasks of servers, cashier and hostess are performed properly.Attend all regular departmental briefings and have an open communication within the team and check the notice boards on daily basis.Plan operational tasks and assign the relevant duties depending on the skills of the line staff.

Certificate, Tour Guiding And Guest Relationship Management

Certificate, Customer Care And Public Relations

Certificate, Basic First Aid