Project assist and management:Remote Access migration: From older platform to Netscaler and Cisco VpnLaptop transformation: Assist to migrate user from a VDI (virtual machine to laptop setup) Doing setup for the HP laptop G7 and dragonfly with KVM monitor/dock.Uplifting of Windows OS: Assist to uplift batches of workstation and laptop to version 20H2 for the windows 10Corporate device: Assist in change of Corp Iphone using apple configurator 2 to help supervise corp IPhone and IPad.Remote testing: Printers, shared Drives, Corp devices (Laptop) and more with regional IT with Tokyo office.• Maintenance of (150-300) windows laptops & desktops, including backup & recovery.• Maintenance of all network devices not limited to:o wireless routerso network printerso network attached storage devices• Attending to all users’ (150-300) IT related requests in the office.• Perform trouble shooting on "PCs & peripherals problems, including research, testing and enquiry to vendor for problem resolution. Troubleshooting of OS related, in-house software, printer, and other PC related problems for in-house corporate users. Network troubleshooting (For Example. Unable to print on network printer or unable to access to the Internet).• Users profile administration• Interface with other maintenance vendors (eg. HP, Microsoft, etc) for problem reporting. Place service call and follow up until the problem has been resolved.• Set-up, installation, re-installation or migration of PCs and peripherals such as but not limited to printers, scanners, projectors.• Relocation of equipment within premises• Swapping peripherals• Installation and configuration of software according to customer standard• Answer user’s inquiries on software usage• Perform software patches when necessary• Check Back-up work status• Check Anti-virus system• Updating Software & Hardware