Simon Lenehan Email & Phone Number

Managing a team of c.30 professionals across multiples locations. Budget c.£7m+.Responsible for all personnel, PDP, store standards, recruitment, development and building big relationships across the Boots stores across Yorkshire. Supported pay and benefit change through consultative approach. Growth achieved in all key business metrics and involved in various projects working with support functions. Recognised as "legendary leader" at 2016 national conference.

Warrington

• Delivered operational excellence to drive productivity and customer satisfaction.• Increased revenue in two stores by 34% including driving repurchased products and the average purchase order.• Responsible for increasing database penetration, typically seeing an additional 20% of customers.• Introduced local community schemes to increase brand awareness, customer service, efficiencies and revenues.• Successfully led a number of business improvement projects to drive UK wide improvements.• Mentored graduate to develop them to role of audiologist.

• Reported to the CEO in flat structure and acted as key communication and operational link between senior management and support office departments and stores.• Supervised 16 stores across NW England.• Responsible as the Manchester store manager for a turnover of circa £300k.• Provided weekly contact with all team and trained and motivated a team of 16 sales people. • Drove operational excellence through monthly reviews, performance, KPI analysis, strong communication and robust follow-ups to actions.• Recruited, managed, and developed a talented team to support business growth.• Performance managed and coached staff to ensure delivery of plan and customer service.• Responsible for the compilation and delivery of annual sales budget for each store, ensuring EBIT, contribution and profit delivery.

• Responsible for the selling of private hearing aids in Fylde and Cumbria.• Managed a team of three and held day-to-day store responsibility.• Consistently recognised as the top 10% performer for the business.• Attained forerunner status in public private partnership in Bradford and Liverpool Hospitals.• Undertook a six month residential course, learning all relevant aspects of anatomy and physiology of the ear and all medical aspects, hearing aid technology, customer care and rehabilitation.