Simon Letch Email & Phone Number

Working with all areas of the credit card business to improve product /portfolio performance.Responsible for carrying out routine reviews of new acquisition product performance analysis and making recommendations to senior management.

Development and implementation of new acquisition products for both Core MBNA brand and strategic partners ensuring key financial guardrails are met.Leveraging Six Sigma tools/methodologies to maximise opportunities and subsequently improve internal processes and procedures to maximise customer satisfaction, revenue generation and or cost-savings

Responsible for ensuring the successful testing and build of new pricing decision engine strategies. The role involved input into HLD/LLD plans as well as a period spent in Dallas, Tx working with US & Canadian counterparts testing the compatibility of new systems.Working to tight project deadlines responsible for the creation and completion of project.

Supported the end to end promotional pricing set up system process for the Direct Mail and Statement Marketing campaigns, including batch promotional pricing application & main frame edit process validation.Management and development of existing customer marketing pricing initiatives in order to meet business financial targetsManagement of regular.

Reported directly to the Business readiness manager providing a link between the core project team and Customer Retention contact centre area.Created hybrid process maps ensuring transition from outgoing to updated mainframe was captured. Updated all desktop procedures and business area policies in accordance with project framework

Dealing with inbound customer service telephone calls. During this period selected for secondment carrying out UAT testing on several revenue projects.