Simon Longhurst Email & Phone Number

New Zealand

Auckland, New Zealand

Management of critical problems from identification to resolution. Assisted the implementing of an ITIL-based Problem Management framework within healthAlliance including Problem Management Policy, Processes, ITSM toolset implementation documentation and integration with business operations.

Auckland

Lead and Facilitate major incident management for serious and critical incidentsMonitor pro-active alerting tools to ensure issues are being actioned to prevent business impactEstablish, monitor and report on team KPI’s. Establish corrective actions to address KPI’s not meeting targetsStand as the departmental expert in Problem Management and lead the support teams to facilitate root cause analysis and resolution of identified problems.

Manager for 11 Technical and Functional Application Support FTE'sSpecialising in:Application implementation, upgrade and support services incl. Mission Critical 24x7 Applications in the areas of Payroll, Rostering, Banking, Patient Administration, Mental Health, Womens Health and Business Intelligence across the Northern Region, encompasing CMDHB, WDHB, ADHB and NDHB District Health Boards.Prince 2 Project Management, Business Analysis (S.E), ITIL certification, hA Management Development Programme.Service Delivery. Leadership. Team Development. Motivation.