Head Of Client Relationships
Masdar in Abu Dhabi is a global centre of excellence for renewable energy and clean technology. Masdar Free Zone is a special economic zone within Masdar that is focused on attracting international technology companies to set up operations. • Responsible for free zone operations, strategy and managing client relationships• Achieved significant growth in free zone size (110 to 450 companies) and an increase in revenue of +140% 2014 to 2016• Re-positioned the free zone… Show more Masdar in Abu Dhabi is a global centre of excellence for renewable energy and clean technology. Masdar Free Zone is a special economic zone within Masdar that is focused on attracting international technology companies to set up operations. • Responsible for free zone operations, strategy and managing client relationships• Achieved significant growth in free zone size (110 to 450 companies) and an increase in revenue of +140% 2014 to 2016• Re-positioned the free zone as a leading free zone for SME and start up companies.• Contributed to the ‘2016 Global Free Zone of the Year' award from the Financial Times fDi Magazine.• Created new revenue streams through the introduction of new licensing, leasing and employment services options.• Established relationships with international government trade organisations to attract companies to Masdar Free Zone from the Middle East, Europe, India, China and the United States• Improved customer service and operational effectiveness by introducing new systems and processes; CRM system, inbound contact centre, customer satisfaction survey and reporting tools • Manage relationships with key strategic companies including; Schneider Electric, China Power, Total, Mitsubishi Heavy Industries and Lockheed Martin. Show less