Simon Luis Email & Phone Number

Abu Dhabi Emirate, United Arab Emirates

Abu Dhabi, United Arab Emirates

Management of Owners Association (OA)•Ensure full compliance with the Jointly Owned Property Law and Directions therein.•Develop/Coordinate/Facilitate registration and formation of OA.•Develop, manage and implement governing documents that are required for managing the OA.•Manage relationships with OA Board Members and Homeowners/Residents.•Plan, organize, manage and conduct Annual General Assemblies of homeowners in line with the Association Constitution.•Plan and conduct or chair OA Board Meetings and manage interactions with the Board on an ongoing basis.•Manage OA Financials, OA insurances and related claims execution.•Manage OA's Common Areas and services therein.•Prepare budgets for the community service fees in consultation with the management team and / or OA Board (as applicable).•Present budget to the OA Board and OA as may be applicable from time to time for approvals.•Liaise with any relevant government office and seek approvals on the community service fees where required.•Manage the process for invoicing community service fees to all homeowners.•Implement measures and strategies to ensure maximum service charge collections.•Pursues measures (approved by Law) for recovery of outstanding service charge.•Exercise due diligence and cost control to ensure expenses do not exceed budget.•Manage the OA cash flow through revenues and expenses, escalating cash flow or deficit issues as appropriate to Senior Management and OA Board Members.•Ensures timely customer communications to customer via established channels and recommend ways to enhance the same.•Issue communications to owners / residents / stakeholders via established channels.•Plan and organize community events promoting the spirit, wellbeing and cohesiveness of the community.•Supervises team activities to ensure required/expected standards are met.•Identifies and recommends team's professional development, provide performance feedback to team members for continual improvement.

Abu Dhabi, United Arab Emirates

Roles , Responsibilities, Duties:•Conduct regular inspections and take necessary actions to address HSE related issues.•Coordination with security, issuing of Notices of Violations, resolving OA related Service Requests..•Assist in drafting Official Letters to service providers and any other stakeholders•Ensure execution of approved Capital Building improvements.•Corresponding via emails, texts, phone etc. to the owners/customers to resolve their concerns, and communicating to members via the established channels of communication, if required.•Keep up-to-date knowledge of the Law and the rules and regulations of the community and enforce them through the violation management mechanism.•Recommends improvements and cost saving strategies where possible for the community operations in terms of residents’ comfort and environment.•Ensure residents are promptly updated of any planned maintenance, emergency maintenance or disruptions that may affect or interrupt with the enjoyment of their home or the community common areas.•Prepare for and attend board meetings and Annual General Assemblies.•Regularly obtain financial statements from the Finance Department and review the same along with the OA Manager/ OA Supervisor.•Provide assistance in preparation for tenders and site visits for goods & services required by the OA.•Coordination with Procurement Department to create purchase requisitions & LPO and to provide all necessary documentation for Finance to release payment.•Assist with the internal budget preparation for the department.•Secondary Staff in Insurance Claim notifications along with preparing invoices and follow up reimbursement of claims from Developer, as necessary.•Draft Minutes of Meeting during Interim Owners Union Board Meetings and Annual General Assembly.•Assistance with MOM and preparation of reports during internal and external meetings.•Weekly, Monthly report preparation for OA, updated from FM, Finance and OA

Abu Dhabi, United Arab Emirates

• The Khidmah Customer Management Specialist is often the first point of contact for our customers and sits at the very hub of Khidmah operations. • Responsible for customer contact and interface via telephone, internet, and text messaging services. • Logs requests promptly and follows up to ensure both timely completion and customer satisfaction. • Embodies the Khidmah spirit in all contact with residents and potential residents by providing extraordinary customer service and a customer centric focus. • Answers inbound calls in a positive, professional manner. • Provides personalized customer service of the highest level and ensures full customer satisfaction by resolving issues expeditiously. • Updates the existing customer database with contact information and status of each customer and records and maintains all customer interactions in CRM database. • Follows up on customer calls with clerical duties which may include faxing and filling in related paperwork.

Mumbai Area, India

• Maintaining the team of 80+ of customer service executives. • Solving the technical queries of executives. • Train and educate new staff on the job required agility. • Preparing reports of executives on daily bases. • Preparing the presentation of performance reports of Executives (APR report and KPI reports). • Training on soft skills. • Training on product details according to the process • Preparing observation report to submit to HR and recruitment

Mumbai Area, India

•Handling the customer’s queries. •Responsible for customer contact and interface via telephone, internet, and text messaging services. •Logs requests promptly and follows up to ensure both timely completion and customer satisfaction.•Handling customer complaints and register the complaints. •Handling Escalations of the customers.