Simon Ly Email & Phone Number

Germantown, Md, Us

Hyattsville, Maryland, United States

Install software and operating system to new laptop and desktop computers at one or more locations.Scheduling of device refreshes & creation of ticket with internal ticketing system.Provide technical knowledge and expertise of Windows operating systems, software installations.Backup and restore all local user profile(s) data and local settings.Assist in domain registration/Active Directory configuration and GPO deployment where applicable.Assign assets to individuals and record location data for users to include tracking Asset Tags, Model Numbers, Serial Numbers and assigned Users throughout the deployment/refresh process.

Baltimore, Maryland, United States

Diagnosed and troubleshooted end-user computing problems including analyzing the problemIdentifying the appropriate resources, testing proposed fixes, and following up to ensure the problem has been resolved.Assisted with remote assistance in Teleconferencing systems and AV presentation equipment.Troubleshoots any hardware-based problems, infrastructure issues, networking, and related problems.

Rockville, Maryland

Virginia, United States

Assisted several managers weekly in the leading sales team to identify opportunities, establish goals and objectives and deliver business plan goalsWorked with Managers and Distribution monthly to develop various schedules that utilize resources that optimize customer service and efficiencies with the ability to adjust as necessary Committed to a safety culture by following established health and safety policies and proceduresPlanned staffing levels to optimize efficiencies and deliver customer service through effective hiring, training, and coaching for full, part-time, and seasonal Merchandisers

Maryland

Assigned over 10 employees at the morning hustle meeting daily to specific duties to best meet needs at the storeTrained and mentored over 100 new associates on procedures and sales techniques resulting in fewer team resources needed in the onboarding process and increased new hire supportAssisted the management team in planning activities such as completing weekly manpower planning and inbound order sheets to improve overall store performanceOffered ideas to management for marketing strategies, and customer satisfaction improvements.

Information Technology

Undergraduate, Information Technology, Cyber Security

Information Technology